See also: Assigning content to a user-defined button parameter
This form is displayed when you right-click a line in the grid on the Script Editor Buttons tab and select the Add or Amend option from the pop-up menu or when you select any user-defined graphic button on the Buttons tab. It enables you to program a graphic button on a script.
Text: The annotation displayed at the base of the button, below the graphic
Type: Use the down-arrow button
to select from the drop-down menu:
Next Form: The form to be displayed when the button is selected, replacing the form the button is on. (The form closes before the Next Form is displayed.)
Popup Form: The form to be displayed when the button is selected, on top of the form the button is on. (The original form remains displayed in the background while the Popup Form is displayed.)
Subroutine: An Autoline sub-program in customer contact management that runs when the user-defined button is selected
URL: Web page address, such as an intranet or Internet page, that is displayed in a browser when the user-defined button is selected
GOTO location: Use the Ellipsis button
to select a location. The result depends on the Type:
Type = Next Form: A menu of forms is displayed
Type = Popup Form: A menu of popup forms is displayed
Type = Subroutine: The action depends on whether you were in the Amend Button form or the Button Properties form:
Amend Button form: The Available Subroutines menu is displayed, which enables you to select a subroutine to run when the button you are programming is selected by the agent
Button Properties form: The Assign a Subroutine Wizard is displayed, which guides you through a sequence of actions to assign a subroutine to run when the button you are programming is selected by the agent
Type = URL: GOTO location is not applicable
Add/Amend Button Forms Only:
Preview: Shows what the button looks like. Clicking this pseudo-button has no effect.
Picture: Selecting a picture icon redisplays the Preview pseudo-button with the chosen icon
Tip: If none of the picture icons displayed are suitable, use Picture location, below, to select from a wider range.
Picture location: Use the Ellipsis button
PUSH BUTTONS:
Parameters: Enables you to amend formal parameters used by a subroutine and the actual parameters assigned to them when programming a script
Check URL: Displays the web page in a browser
Note: Check URL is enabled only when URL is selected in Type.
