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SLR Transaction Item

This form enables individual Service Level Response transaction item records to be be created, viewed, edited or deleted.

What do you want to do?

See also:

To access an SLR Transaction Item:

  1. From the Master Menu, select the Fleet System Management option and Company required.

    The Fleet System Management Menu is displayed.

  2. Select the Miscellaneous Options option.

    The Miscellaneous Options Menu is displayed.

  3. Select the SLR Details option

    The Customer SLR Details form is displayed.

  4. Right-click on any line in the SLR Transaction Item Grid and select one of the appropriate access options.

SLR Transaction Item form

This form is divided into four parts that are as follows:

Title Bar

In addition to displaying the form name the Title Bar displays other useful identification criteria and buttons.

Menubar and Toolbar
MenuIconDescription
File > Save&Exit Save Saves any amendments that have been made to the SLR Transaction Item records.
File > Exit Exit Exits the current SLR Transaction Item form. If any amendments have been made to the record that have not yet been saved then the system prompts: SLR Transaction Item has changed. Do you want to save the changes ?.
Help > Help Provides online access to context sensitive help for the current application using the default browser.
SLR Transaction Item form Dialogue Box

CRM Company: The Company record to which Service Level Response transaction item(s) are to be added, viewed, edited or deleted.

Sequence No.: The unique sequential transaction item record number.

SLR Module Code: The module for which the service level response item is applicable. The module is defined in the SLR Modules option in the SLR Details Menu and typically represent modules or departmental areas within the Kestrel System.

SLR Component Code: The service level item for which the service level response item is applicable. The item is defined in the Create SLR Component Codes option in the SLR Details Menu and may, for example, consist of a letter to be sent to the customer in prompt time e.g. Send Claim form to driver.

Component Description: The full description associated with the component code.

SLR Text: A further expansion of the component description perhaps expanding upon the kind of service level required for this component item. This is defined in the Create SLR Component Codes option but can be overwritten here.

Percentage Required: The required percentage level of Service Response to be met for the SLR component code. This is defined in the Create SLR Component Codes option but can be overwritten here.

Standard Item: A checkbox which, if ticked, denotes that this SLR component code is considered to be a standard item which may be used by more than one customer.

Int/Ext Requirement: An E denotes that the service level response is an external requirement i.e. for a customer. An I denotes that the service level response is an internal requirement i.e. for a department within your own company.

Levels

Minimum (Hours): The minimum level acceptable, in hours, for concluding this SLR component item.

Minimum (Days): The minimum level acceptable, in days, for concluding this SLR component item.

Minimum (Units): The minimum level acceptable, measured in a unit other than time (e.g. the number of quotations produced by the Sales team), for concluding this SLR component item.

Minimum (Unit Type): The unit type description if the minimum level of response deemed acceptable is measured in a unit other than time e.g. Quotations

Response (Hours): The minimum level of time deemed acceptable (in hours) before a response is received for this SLR component item.

Response (Days): The minimum level of time deemed acceptable (in Days) before a response is received for this SLR component item.

Response (Units): The minimum level acceptable, measured in a unit other than time (e.g. the number of quotations produced by the Sales team), for responding to this SLR component item.

Response (Unit Type): The unit type description if the minimum level of response deemed acceptable is measured in a unit other than time e.g. Quotations

Updates (Hours): The duration, measured in hours, between the start and finish of this SLR component item at which regular progress updates are to be communicated.

Updates (Days): The duration, measured in days, between the start and finish of this SLR component item at which regular progress updates are to be communicated.

Updates (Units): The interval, measured in a unit other than time, between the start and finish of this SLR component item at which regular progress updates are to be communicated.

Updates (Unit Type): The unit type description if the minimum level of response deemed acceptable is measured in a unit other than time.

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