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Troubleshooting

ERROR MESSAGE: Could not find parameters for company [company name].

Solution: LDC parameters have not been created for the Point of Sale company [company name], refer to set up.

ERROR MESSAGE: Unable to create purchase order [order number].

Solution: Could not write a new purchase order with number [order number]. Possible duplicate key or purchase order number contention, check to see if more than one process is running at a time.

ERROR MESSAGE: Failed to retrieve franchise code.

Solution: Could not open the table to read the company's Ford franchise code. Possible that no franchise record exists in the Stock Management module for the current company - refer to support.

ERROR MESSAGE: Failed to open [file name] for read/write/exclusive access.

Solution: The database table failed to open, possible missing or corrupt file. Check permissions on file.

ERROR MESSAGE: Error extending [table name] table.

Solution: Table data area is full and program could not automatically extend the table. Refer to support.

ERROR MESSAGE: Error creating record in [table name].

Solution: Could not create a new record in the table. Possible record lock or resource contention, check to see if more than one process is running.

ERROR MESSAGE: Error reading default header record.

Solution: Could not read the default purchase order record, refer to support.

ERROR MESSAGE: Could not open [file name].

Solution: Failed to open file [file name], check whether file exists in the specified location and its access permissions.

ERROR MESSAGE: Error with record hold/edit/delete in [dictionary name].

Solution: Could not hold/edit/delete record in dictionary [dictionary name]. Possible record lock or resource contention, check to see if more than one process is running.

ERROR MESSAGE: Could not find generic transfer record.

Solution: Missing generic transfer file record for company, refer to setup.

WARNING MESSAGE: Unable to open purchase header data dictionary.

Solution: Missing or corrupt purchase header dictionary, refer to support.

WARNING MESSAGE: EasyParts file found on remote server - appending and resending.

Solution: Previous upload of LDC file has not been processed; check that software processing the LDC file is running.

WARNING MESSAGE: Could not create xfer backup file: [file name].

Solution: Could not create EPDS lines backup file [file name], check directory permissions.

INFO MESSAGE: No log file found for company [company name] on [date].

Explanation: Log file has not been generated for company [company name] on date [date]. No action required.

INFO MESSAGE: Skipping company according to parameters: [company name].

Explanation: Informs you that company [company name] has been set up to be excluded from the LDC order procedure, no action required.


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