If an error occurs when a dealer order file is received by the warehouse, a text file is created, and an additional option appears on the SO CUSTOMER ORDER IMPORTS menu called Error with customer orders. This option allows you to view the errors contained in the text file.
Following is a list of reasons why an error may occur:
Line count difference
Quantity count difference
Unable to write header record
Unable to write line record
Unable to delete header record after creation errors
Unable to delete line record after creation errors
Xfer OK BUT: Moving of source file failed.
Xfer OK BUT: Deleting of source file failed
Xfer OK BUT: Renaming of source file failed
Note: If an error occurs, it is recommended that you contact the dealer in the first instance to confirm which lines were ordered.
To view errors with customer orders:
The POINT OF SALE menu is displayed.
Select the Customer orders option.
The SO CUSTOMER ORDER IMPORTS menu is displayed.
Select the Errors with customer orders option.
A list of errors is displayed.
