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Troubleshooting

During set up of the system as well as importing or exporting the XML files of the Retail interface, you can get messages from Autoline.

Retail interface - Export to CRiS

If any errors occur during creating an export file for CRiS, a message is displayed.

Errors occurred while creating export file for CRiS. Please run report to check.

The errors are saved in a log file. You can view these errors by running the Error log report, which is located in the Reports menu of the Retail interface - Export to CRiS form.


If the export run is unable to open the Company files, a message is displayed.

Unable to open files for company ‘..‘

Please advice your system administrator.


If the export run is unable to open the Company files, a message is displayed.

Retail Interface not active for retailer ‘..‘.

Check if the Retail Interface active field is ticked in Retailer Ids of Marketing in the Mercedes-Benz parameters.


If you are opening the Retail Interface - Export to CRiS form without having set up E-mail, a message is displayed.

E-Mail is not enabled. Summary report and/or error report will not be send via e-mail!

Please advice your system administrator.


If the Export summary report is not found, a message is displayed.

Retail export summary report does not exist!

Please advice your system administrator.


If the 'Error investigation ()' report is not found, a message is displayed.

The report 'Error investigation ()' does not exist!

Please advice your system administrator.


If the 'Export Error log ()' report is not found, a message is displayed.

The report 'Export Error log ()' does not exist!

Please advice your system administrator.


If the system is not set up correctly a message is displayed during exporting.

Error creating outputfile ‘..‘

Please advice your system administrator.

Retail interface - Import

If the system is not set up correctly a message is displayed.

Error during initialisation

Please advice your system administrator.


When you did not select a file for export a message is displayed.

No file selected for processing.

Click OK and select the file you want to import.


When errors occurred during the import of a CRiS file, a message is displayed after importing.

Errors occurred while processing importfile form CRiS. Please check error report.

Click OK and check the error report what and if you have to solve any messages before you can continue the import process.


When an import file has inconsistent values or is corrupt a message is displayed.

Parse error occurred while processing import file ‘..‘. File is moved to the error directory: ..

Do not edit the import file manually. Please advice your system administrator.


Before import, the program checks if the selected file is already imported before. If this is the case, a warning message is given.

The XML file has already been processed. Do you really want to process the file again?

Click Yes to proceed with the import or click No button to cancel the import.

Retail interface - Error directory

When you did not select a file in the list of the Error directory form a message is displayed.

No file selected for processing

Click OK and select a file from the list of the Retail Interface - Error directory form.


When you did not select a file in the list of the Error directory form a message is displayed.

No file selected that should be deleted. Select a file to delete first.

Click the button that applies to your chosen action.

Assign / Accept customer, company or vehicle record changes

If the e-mail address is not set up in the User details form for the applied responsible, the following message is displayed.

Below you will find a list of users who do not have the e-mail address filled in their user record.

Please advice your system administrator.


Depending on the access rights setup in the User parameters form, you can assign records. When access is limited a messages is displayed.

Insufficient priority to assign profile changes

You can access the concerning form in view mode only.

Please advice your system administrator.


Depending on the access rights setup in the User parameters form, you can investigate errors. When access is limited a messages is displayed.

Insufficient priority to enter program

You can access the concerning form in view mode only.

Please advice your system administrator.


Depending on the access rights setup in the User parameters form, you can accept records. When access is limited a messages is displayed.

Insufficient priority to accept profile changes

You can access the concerning form in view mode only.

Please advice your system administrator.

Timed operations

Any error is kept in the EOD (End of Day) logging, in case a program is run in timed operations.

To see the EOD logging:

  1. Select from the Main menu the System utilities option, combined with company 00.
  2. Select from the System utilities menu the Timed operations option.
  3. Select from the Timed operations menu the View/print system log file option or the View/print output log file option.

The use of these options is described in the Help files of Timed operations.