There are tabs that are permanent and appear regardless of any contact action that has been determined by the contact type code set up, and an additional tab documented as part of the further information.
The permanent tabs are:
In the complaint details it is able to store following data:
Complaint no. Autoline: The complaint no. Autoline will be generated at the moment of saving of the follow up contact.
Central complaint no. (CAC): The so called CAC-number (Central complaint no., which is generated by the system Compass@dealer.
Cost of material: The sum of all costs thereby incurred, for the solution of the complaint (e.g hotel costs, internal costs ...). The currency behind this field comes from the currency parameters.
Expenditure time (Direct): The expenditure time of one or more employees, who were involved direct for the solution of the problem.
Expenditure time (Indirect): The expenditure time of one or more employees, who were involved indirect for the solution of the problem.
Credit notes and cost centers: The block credit notes is divided in two areas with 3 fields each. The value line contents in each case in field 1 and 2 the values of the customer credit notes, which were booked to the corresponding cost centers 1 and 2 in the line below. Field 3 contents the value, which was booked to the TKB cost center (technical warranty budget for business vehicles) and or to the SMK cost center (service marketing warranty for passenger cars). This TBK/SMK cost center will be displayed according to field 3 of the cost centers.