See also: Menu Bar And Toolbar Definition
The Service Campaigns parameters need to setup on:
Campaign parameters database records are used throughout the campaign system to assist in the integration of
This form is displayed when you click Manufacturer systems (Module) and MB. Mercedes-Benz (Company) > Menu - Utilities > Mercedes-Benz parameters and you browse to Service parameters > Service Campaigns > [SO company number] on the Project parameters browser.
Fields:
Available rejection reason types:
- - All reason types: This is the default setting making all rejection reasons available.
- D - Dealer reason types: Only rejection reasons with a type of DEALER will be available.
- M - MB reason types: Only rejection reasons with a type of MB will be available.
This form is displayed when you click Manufacturer systems (Module) and MB. Mercedes-Benz (Company) > Menu - Utilities > Mercedes-Benz parameters and you browse to Service parameters > Service Campaigns > MB - Mercedes-Benz on the Project parameters browser.
Fields:
Create contacts: Select to create a marketing contact, Always, Ask, or Never.
Create diary entry: Select to create a diary entry, Always, Ask, or Never.
Dealer territories: Enter the specific dealer territory.
Default warranty code: Enter the default for warranty code.
Warranty code description: Enter the description for warranty code.
Open other dealer campaigns: Select to open also campaigns of other dealers.
Open other manufacturer campaigns: Select to open also campaigns of another manufacturer.
Open Wip reminder: Select to open a WIP reminder.
Priority to reject: Enter the minimum priority the user needs to reject a campaign in point of sales.
CSV directory: Enter the path that is displayed if a CSV file is saved on the server.
Import directory: Enter the path where the Daimler AG import files are located on the server. When using /xx/ in the path instead of the manufacturer id, the manufacturer id automatically filled. For example with Mercedes-Benz the /xx/ is automatically replaced with /MB/.
Send directory MB: Enter the path that is used to send a created export file to the manufacturer.
Send filename MB: Enter the file name which is used when sending the created export file to the manufacturer.
Warranty not available: Enter the manufacturer, that are skipped for warranty, separated by a vertical bar |. For example: MI|FW|CJ
Grid:
ID: Enter the record number for this reason. With this you can sort the Reasons.
Reason: Enter the possible reason why a vehicle is not serviced.
Type: Enter the rejection type of the reason.
DEALER - When a reason of this type is used to reject the campaign the campaign will be postponed for this vehicle on the selected WIP. When a new WIP is created the campaign will be offered again.
MB - When a reason with this type is used to reject the campaign the campaign will be closed and no longer be offered for this vehicle.
Tip: It is possible to leave the field Type empty. Functionality will work the same as if MB was selected.
Note: Six standard reasons are automatically added by the service campaigns program.
Tip: In edit-mode you can click a field for modifications.
Grid Shortcut Menu:
Insert: A new gridline is added in the grid, you can complete the new gridline.
Delete: The selected gridline is removed.
Warning: The gridline is removed permanently when the shortcut option Delete is clicked. Undo or cancel is not possible in this case.
Grid:
ID: Enter the record number for this reason.
Report: Enter the default description of the report.
Title: Enter the title of the report.
File: Enter the report identifier used in the Report generator.
Tip: In edit-mode you can click a field for modifications.
Grid Shortcut Menu:
Insert: A new gridline is added in the grid, you can complete the new gridline.
Delete: The selected gridline is removed.
Warning: The gridline is removed permanently when the shortcut option Delete is clicked. Undo or cancel is not possible in this case.
Grid:
ID: Enter the record number for this diary text.
Text: Enter the entry text used in the diary item. {{%@ID}} is the derived field of the campaign id. {{%@L}} is the derived field of the letter printed.
Offset: Enter the number of days that is added to date used for the diary item created.
Note: Two standard diary texts are automatically added by the service campaigns program.
Tip: In edit-mode you can click a field for modifications.
Grid Shortcut Menu:
Insert: A new gridline is added in the grid, you can complete the new gridline.
Delete: The selected gridline is removed.
Warning: The gridline is removed permanently when the shortcut option Delete is clicked. Undo or cancel is not possible in this case.