| Error - unable to open source file: File Path / File Name | |
| Cause: | The Autoline system could not open the imported file. The Post transfer (Autoline) actions field on the Generic File Transfer (GFT) record may be set to D. |
| Solution: | Set the Post transfer (Autoline) actions field to N. See Set-up for further details. |
| Error - unable to open load file: Illegal format | |
| Cause: | The layout of the first record in the file does not have three fields as the program expects. |
| Solution: | The first two fields of the file must contain the part number without the franchise and the quantity. The third field can contain the franchise, if required, but this is optional. |
| Error - unable to open gftrn file: Reason | |
| Cause: | The program creates a new temporary record in the 00.MS.gftrn file when you select a file to load, and then gets the file from the remote path. If the system cannot open the file, this message is displayed, together with the reason. |
| Solution: | Take the appropriate action for the advised reason. If you are uncertain how to proceed, or the messages persist, contact support. |
| Error reading GFT parameter file: Reason | |
| Cause: | The record Id searched in the 00.MS.gftrn file returns an unspecified error. A reason for the error is displayed. |
| Solution: | Take the appropriate action for the advised reason. If you are uncertain how to proceed, or the messages persist, contact support. |
| Error! - No EPC files found on EPC machine | |
| Cause: | No files were found in the remote path to load. This message may also be displayed if the GFT record was automatically created when the program is run. |
| Solution: | Ensure that basket files are saved in the Remote path of the GFT record. Alternatively, if the GFT record was created automatically, set up the record correctly. See Set-up. |
The EPC toolbar button  is not activated. |
|
| Cause: | Your User id is not set up correctly. |
| Solution: | Your User id must be set up with access to the Manufacturer Systems module for the franchise/company. Contact your Systems Administrator to adjust your priority level (level of authorized access). |
| The franchise code is wrong on a part | |
| Cause: | The franchise code is wrong in the imported CSV file.
Note: If you create a part stock record in the wrong franchise, there will be problems when issuing the part in Point-of-Sale (POS) because the incorrect franchise letter is used. You might also inadvertently create an additional record because the number would not exist in the franchise that you quoted. |
| Solution: | You can change the franchise code when you select a file on the 00 EPC Interface form in POS. These are the franchises stored on the Stock Management > Miscellaneous Options > Franchise table. |