The lost sale reasons are used to record lost sales within the Point-of-Sale system. This is achieved by setting the status on a part. There are two kinds of lost sale. The most common is due to insufficient stock and the second is due to the price of the parts being more than the customer is prepared to pay. These are all recorded and can be very useful for reporting purposes. Standard functionality exists that allows you to create and maintain records.
Note: You are also prompted to record lost sales in Point-of-Sale if you click the 
icon, but have not saved parts or labour loaded onto the current WIP. You are given three options: Availability, Price or Forget-it.
To access lost sale reasons:
The POINT OF SALE menu is displayed.
Select Miscellaneous options.
The SO MISCELLANEOUS OPTIONS menu is displayed.
Select the Lost sale reasons option.
The Lost sale reasons form is displayed.
The Lost sale reasons form is displayed when you select the Lost sale reasons option from the SO MISCELLANEOUS OPTIONS menu. From this form you can create and maintain lost sale reason codes.
Code: Enter the up-to 8-character reason code.
Description: A description of the lost sale reason code.
Transaction type: This field is used for reporting purposes in order to analyse why sales are lost. Select one of the following:
- 1: Lost sale due to insufficient stock
- 2: Lost sale due to the value
- B: Lost sale for both reasons
