In use, there may be occurrences of error messages that indicate a potential or existing problem with the way the system operates. You must report these errors immediately either to your Support team or to Software Support. The following briefly describe the cause of a given error message and the action that you must take.
Note: If any error occurs other than those listed in this section, you must treat the error as serious and contact Support immediately.
No files found to convert Cause: Either no files have been uploaded or the parameters are incorrect causing the system to look in the wrong place for the files or look for the wrong filename. Solution: See Set-up. Can not load advice note file Cause: The advice note files have not been created. WARNING: Please extend advice file data area Cause: The advice note has to have a minimum 5,000 records available at initialisation. Solution: Use file utilities to extend it. After that it is self-extending and self-purging. Error - No PC system params setup for selected company Cause: System parameters do not exist in purchase control for this company. Solution: It is likely that this is a dead company no longer used. If it is a live company then the parameters are likely to be locked or fatally corrupted. Contact support. WARNING: Unable to open advice parameter dictionary Cause: As part of initialisation, it is necessary to load the advice note parameter dictionary. If this message is seen, then the dictionary is either locked or has been corrupted. Solution: Contact support. WARNING: Unable to open franchise table Cause: As part of initialisation, it is necessary to load the advice note parameter dictionary. If this message is seen, then the dictionary is either locked or has been corrupted. Solution: Contact support. WARNING: Advice parameters not found for this company Cause: No advice note parameters have been created for this company. Solution: See Set-up. WARNING: Unable to find advice controls file Cause: No advice note control file has been created for this company. WARNING: Franchise code doesn't exist in franchise table Cause: The franchise code entered in the advice note parameters does not exist in the Stock management franchise table. Solution: Either the franchise code setting in the advice note parameters is incorrect (see Set-up) or in the case of new franchises, it may be necessary to create the code in the stock management franchise table. (Contact POS support in this case) WARNING: Unable to read franchise table Cause: Franchise table in Stock management is either locked or corrupted. WARNING: Problem reading default stock record Cause: The default stock record in the stock management module is either locked or corrupted. WARNING: Unable to find parts template Cause: When using orders it may be necessary to create a new part in the stock file from the advice note program. Solution: To do this the stock template is required. If the user gets this message then the parts template is locked, missing or corrupt. (Contact POS support) ERROR! - reading default header record Cause: When using orders it will be necessary to create an order header in purchase control from the advice note program. Solution: To do this the default header record is required. If the user gets this message then the default header record is locked, missing or corrupt. Contact POS support. WARNING: Unable to open master price file Cause: The franchise's Master Price file is locked, has bad permissions or is corrupt. Solution: Contact MS support.
