This help page assumes that you are familiar with point of sale (POS) operations.
Tip: To obtain the best use from surcharge returns tracking it is advisable to handle the sale of a surcharge part to customer via point of sale.
When a surcharge part is sold via point of sale you should:
Select either the Create surcharge credit option or the Reserve surcharge credit option.
A surcharge credit then exists on the WIP.
If the old unit is not returned at that point it can be left at 'R' status (for Reserved in point of sale) until it is returned.
Surcharge return tracking (tasks overview)
