It is necessary for the accounts staff to monitor the orphan account specified in the financial parameters and clear down all the transactions, matching them to their correct claims or other charges. Payments may be put in the orphan account for one of the following reasons:
The claim does not exist in the warranty system. This may occur when warranty is first set up and you receive payments for claims created outside Autoline PGCS.
The invoice does not exist in the warranty account. This may occur if the invoice has already been settled manually or by a previous payment in an earlier SBI.
There are debit payments. Renault claims back monies from claims that have already been paid (possibly because a part was not returned or was not faulty).
There are payments other than warranty. This could include late delivery payments on vehicles. These payments are not attached to any warranty claim so are classed as payment on account.