When a claim has been marked as Undecided you must make a decision on how to proceed with the claim before the SBI can be posted. To select the action you want to take for a claim, right-click it and select Set payment action from the grid shortcut menu on the Payment Details tab of the PGCS Claim Payments form..
Note: An action must be set against all undecided payments before a posting can be made.
The options are as follows:
| Action | Description | Results when Posting | When to Use |
|---|---|---|---|
| Write-off | Write off the difference between the amount claim and the amount paid and close the claim. | Invoice is marked settled. Claim is closed. The difference between claimed and paid is posted to write-off account. | When payment received is all that you will receive and no appeal is possible. |
| Write-off, leave claim open | Write off the difference between the amount claim and the amount paid but leave the claim open. | Invoice is marked settled. Claim is left open. The difference between claimed and paid is posted to write-off account. | Not normally used by Renault. |
| Part pay | Part pay the invoice and claim and close the claim. | Invoice is not settled. The paid amount is written to invoice, and the remainder left outstanding. Claim is closed. | This may be used when the outstanding part of the payment is going to be charged to the customer or to an internal account. |
| Part pay, leave claim open | Part pay the invoice and claim and leave the claim open. | Invoice is not settled. The paid amount is written to invoice, and the remainder left outstanding. Claim is left open. | Use when an appeal is possible and you hope to receive the remaining payment from Renault. |