In some countries it is possible to send service-contract data via the VEGA-Retail system. Before you can process these data you have to set-up the system correctly, see the enclosure.
Just like when creating a warranty claim, you first select the car. When a service contract is present for a vehicle, you will get a warning when you select the vehicle in Point of Sale.
When you select the Show Details button, a screen is opened with the details from the service contract.
Complete the WIP by changing the account number to the Service-contract account, put the parts- and labour lines op the WIP and invoice them.
"This invoice will generate a SERVUS claim", this notice is given when the Invoice button is pressed. When you create the claim, you enter the VEGA-Retail system where the created claim is displayed. Notice the fields at the bottom of the first tabpage.
The document type is changed to V and the Service contract field has become active.
On the Damagecodes tabpage, three damagecodes have been created. This is the maximum of damagecodes you are allowed to send with a Service contract claim. Assign these to the parts and labourlines on the claim.
When you have finished the claim, release and transmit the claim like the warranty claims.
