To activate or deactivate a call list:
Select the Administrator option from the Call List Management menu
The Call list Administrator form is displayed, containing available call lists.
Drill down the ACTIVE CALL LISTS tree to view active lists
The grid populates and, where appropriate, a pie chart is displayed.
To enable a newly created call list, select the Activate call list button
The Activate Call List form is displayed.
Select the Active column of the list concerned, so that it is ticked
The Call List Details form is displayed.
Select the OK button
You are returned to the Call list Administrator form.
Follow steps 1 to 3 above
The Activate Call List form is displayed.
Select the Active column of the list concerned, so that it is blank, and select the OK button.
You are returned to the Call list Administrator form.
This form is displayed when you select the Activate call list button on the Call List Administrator, with a call list selected. It enables you to activate and deactivate call lists.
GRID:
List: The call list's numeric identifier
Description: Typically indicating the list's purpose, for example Customer service reminders
Script name: The script launched when a call in the list is made/received
Source information: Typically a report from which the list was derived, for example Customer service reminder (report)
No of Calls: The number of call records in the list
Active: If ticked, the list is already activated