This form is displayed when you select a line in the Select Caller grid on the CCM form's Manual Inbound tab and the selected record has outstanding calls. It enables access to the agent's outstanding call records.
Tip: The agent is identified by blue text beneath the window's title bar.
Call Status: This read-only line of text indicates one of:
- Pending
- Callback
- Recycled
- To try later
GRID:
Call: Identifies the call record
Script: The script associated with the call
Regarding: The call's subject, for example No valid contact or Company vehicle links
Status: Indicates whether the call is pending, callback, recycled, or to try later
Date: When the call record was created
Time: When the call record was created
Notes: Text associated with the call
Selecting a line in the grid displays the View Call form.
PUSH BUTTONS:
Use Call: Initiates the call and starts its associated script
Note: Use Call is enabled only when a line in the grid is selected.
