Electronic mail (email or e-mail) is a way of sending messages, via the internet, to other computer users.
A user's email address is, in most systems, based on his/her user ID, e.g., fred.bloggs@yaboo.com. When you send an email, it can normally only be read by the person or people who can access the recipient address. Similarly, emails addressed to you are accessible only by using your user ID and password.
You can message an email group, holding email addresses of a number of users, and it is forwarded to all members of that group. A hunt group is a special kind of email group.
What do you want to do?
See also: Creating and sending an email
You can view the content of any email listed in the grid.
To read an email:
The grid lists summaries of that mailbox's emails, one on each line.
Select a line representing an email to view.The line in the grid is highlighted and the email's content is displayed in the To:, From:, CC:, and Subject: fields of the Message group box.
Tip: If the content is incomprehensible, check that the Message radio button is selected rather than the Envelope radio button.
A copy of an email message can be placed on file in the marketing system if required.
You initiate the sending of a reply to an email by clicking the Reply button.
To reply to an email:
Tip: Only emails in the New or In mailbox can be replied to.
The grid lists summaries of emails, one on each line, in that mailbox.
Select a line representing an email to reply to.The line in the grid is highlighted and the email's content is displayed in the To:, From:, CC:, and Subject: fields of the Message group box.
Tip: If the main text box's content is incomprehensible, check that the Message radio button is selected rather than the Envelope radio button.
Click the Reply button.The Compose Reply form is displayed, its To: and Subject: fields already entered. Fill out the Message: field and click the Send button to send the email. The Compose Reply form closes, returning you to the Administrator form. The email is added to your out box (and can be viewed by clicking the Out radio button on the Mailbox group box.)
You can send, to another recipient, of a copy of an email you received by clicking the Forward button.
To forward an email:
Tip: Only emails in the New or In mailbox can be forwarded.
The grid lists summaries of emails, one on each line, in that mailbox.
Select a line representing an email to forward to another Autoline user.The line in the grid is highlighted and the email's content is displayed in the To:, From:, CC:, and Subject: fields of the Message group box.
Tip: If the main text box's content is incomprehensible, check that the Message radio button is selected rather than the Envelope radio button.
Click the Forward button.The Forward Message form is displayed, its Subject: field already entered. Fill out the To: and Comment: fields then click the Send button to forward the email. The Forward Message form closes, returning you to the Administrator form. The forwarded email is added to your out box (and can be viewed by clicking the Out radio button on the Mailbox group box.)
Emails in the New and In mailboxes are automatically deleted after fifteen days.
To prevent an email being automatically deleted:
Tip: Keeping from automatic deletion applies only to emails in the New or In mailbox.
The grid lists summaries of emails, one on each line, in that mailbox.
Select a line representing an email to keep.The line in the grid is highlighted and the email's content is displayed in the To:, From:, CC:, and Subject: fields of the Message group box.
Tip: If the main text box's content is incomprehensible, check that the Message radio button is selected rather than the Envelope radio button.
Click the Keep button.The message is moved to the keep box (and can be viewed by clicking the Keep radio button on the Mailbox group box.)
A hunt group is used when you want one of a group of people -- but only one -- to act on an email.
When you send an email to a hunt group, it goes all members of that hunt group. However, when the first member of the hunt group to access it 'opens' the email, the system automatically deletes it from the other hunt group members' inboxes.
The examples below illustrates the advantage of hunt groups.
A despatch department has three people working in it; Tom, Dick, and Harriet. You work in the sales department and you receive an order.
You send an email, requesting someone to despatch the goods, in one of the following ways:
The following scenario, in contrast, illustrates the situation when Tom, Dick, and Harriet are members of an email hunt-group called 'despatch':
