There are a number of reasons for lost sales, and you can add or remove reasons as required. Click the Edit button on the Enquiry logging tab on the Shopping basket options form. You can now add new lost sale reasons by typing in the text box at the top of the Lost Sale Reasons form and clicking Add. You can also remove an unwanted reason by highlighting it and clicking Delete. Click Close when you have finished.
When a menu is removed from the Shopping Basket, you are prompted for a reason. This is then recorded for reporting purposes.