You can keep a log of the reasons for lost sales in the Shopping Basket interface. The recorded data is used for reporting purposes, so it is important to have enquiry logging switched on to record sales and lost sales if this is wanted for the site.
To log the reasons for lost sales:
Select the Use enquiry logging check box on the Enquiry Logging tab of the Shopping Basket Options form.
Add new reasons for lost sales if required by clicking the Edit button on the Lost sale reasons group box on the Enquiry Logging tab.
When a menu is removed from the Shopping Basket, you can select a reason from the list of lost sale reasons on the Enquiry Logging form.
Click OK. You are returned to the Vauxhall Aftersales Workbench form with the menu removed, and the reason for the lost sale is recorded for reporting purposes.
Note: If you select Wrong menu selected, the reason is not recorded.
This form is displayed when you remove a menu from the Shopping Basket. It enables you to record the reason for the lost sale for reporting purposes.
Menu code: Reference code for the menu that has been removed from the Shopping Basket.
Description: Description of the menu.
Lost sale reason: The box contains a list of reasons for lost sales. You can edit the list as required.
Buttons:
OK: Returns you to the Vauxhall Aftersales Workbench form with the currently displayed menu removed and the currently highlighted reason recorded as the reason for the lost sale (unless the reason is Wrong menu selected).