Recording Lost Sales

It is possible to record lost sales relating to menu priced estimates via the normal Volvo GPSS/VSTG interface. In order to do this you must create a WIP reference and select the required menu in the normal way. If you cancel the operation at this stage, the system prompts you for a lost sale reason.

Reasons for lost sales are maintained on the Enquiry logging tab of the parameters, together with the percentage split for Volvo Fast Track (VFT) parts and labour within fixed price menus.

To record a lost sale:

1. In Point-of-Sale, display a GPSS package.

2. Click the Cancel button on the Volvo GPSS/VSTG Negotiation form.

   A list of lost sale reasons is displayed.

3. Select the lost sale reason and click OK.

Enquiry Logging Form

The Enquiry Logging Form is displayed when you click the Cancel button on the Volvo GPSS/VSTG Negotiation form. From this form, you must select a reason for the lost sale. Following is a list of existing reasons, which are standard on the Autoline system:

• Wrong menu selected
  
• Price
  
• Parts availability
  
• Don't know

Note: Only take the Wrong menu selected option if the menu chosen previously was not appropriate to the work being estimated.

Related topics:

Menu Pricing Reports (including VFT)

The Volvo GPSS/VSTG Interface in Point-of-Sale