Communication program

To view or send the file you must enter the Communication program. To enter the Communication program, you must:

• Select from the Main menu Manufacturer Systems option, combined with company MB.
• Select from the Mercedes-Benz Main menu the Menu - Utilities option.
• Select from the Mercedes-Benz Utilities menu the Communication option.
• The Communication form is displayed.

The Communication Request tab contains all communication requests that are created but not have been send yet. Depending on the settings on the Communication Type, the file created by the Smart CRM Interface is on the Communication request tab or it has already been sent and in that case it is located on the Communication archive tab.

In the Smart CRM Interface parameters, the Communication type used for the export of the Smart CRM Interface file can be set up. The Communication type set up in the parameters is used to create the Communication request. To view the contents of the created file, select the line from the grid and select the View file icon from the Toolbar of the New request form. The content of the file is displayed.