Selection of Vehicle Recalls (accessed via Maintenance Control / Miscellaneous Options / Vehicle Recalls (Multiple)) presents the Vehicle Recalls form.
The Manufacturer Recall business process requires a recall letter to be sent to the correct contact (either the fleet manager for contract hire or the driver for Personal Contract Purchase) for the recall of the vehicle. If a vehicle has an outstanding recall against it, then the maintenance controller should be able to bring the item to the notice of the repairer when authorising work. When completed the notification of when the work was carried out and by who, needs to be held against the vehicle.
Note: An ASCII import routine may provide the most effective means of importing the recall records as a spreadsheet is usually provided from the manufacturer concerned. At present this electronic import isn't utilised within the Kestrel system and this process assumes the manual creation and update of information; the electronic import option is being considered for future development.
In order for this function to operate the following two files need to be set-up and processing must then be carried out within the maintenance approval:
This first file holds the recall reference and description.
This second file records the details of the action against those registrations that have been highlighted as requiring a maintenance check and is described below.
Typically, a manufacturer recall is sent to leasing/hiring company notifying them of the need to ensure that a certain batch of vehicles are checked at the earliest opportunity. Therefore, the final part of the process must ensure that recall letters are generated to that effect (the destination address will depend on the customer and type of contract product, either directly to the driver, the company fleet manager or possibly in-house if the leasing/hiring company are managing a customer's fleet) Controlling this process within Kestrel can be done utilising the format stationery / reporting functionality with the logic determining where the letters are sent can be held as selection rules.
The recall should be flagged as Outstanding until a maintenance controller updates the vehicle and the work is flagged as completed. For any vehicle with a recall outstanding the main maintenance authorisation form will bring the item immediately to the users attention for action.
The Vehicle Recalls set-up form is accessed via Maintenance Control / Miscellaneous Options / Vehicle Recalls and is used to create, edit and delete vehicle recall records which contain numerous details relating to the recall itself. There is a prompt to select a vehicle registration number and allocate this vehicle against an existing Manufacturer Recall record from a drop down list. The functionality exists to amend, add or delete vehicle entries against the manufacturer recall table.
The recall item is held as Outstanding until the maintenance controller Completes the vehicle recall record within this tab.
The form is split into four areas. These are the Titlebar, the Vehicle Recall Dialogue Box and a series of Command Buttons at the bottom of the form.
In addition to displaying the form name the Title Bar provides a number of useful buttons.
The content of the Vehicle Recalls menu bar is as follows:
Save
Saves the selected vehicles against the current manufacturer recall.
Exit
Exits the form to the Maintenance Control Main Menu without saving current edits.
Provides online access to a context sensitive Help form.
The content of the Vehicle Recalls toolbar is as follows:
Saves the selected vehicles against the current manufacturer recall.
Exits the form to the Maintenance Control Main Menu without saving current edits.
Provides online access to a context sensitive Help form.
The Vehicle Recalls Dialogue Box consists of a recall number selection field and a registration number selection grid.
Prompts selection of an existing previously created Manufacturer Recall record number. A single-left-click of the ellipsis button to the right of this field displays a Recall Numbers List Box that enables selection from the current manufacturer recall records. Having selected the required recall record by highlighting with the mouse, the OK command button is used to confirm this selection and return to the Vehicle Recalls form.
Enables selection of a vehicle registration number. A single-left-click within this field displays an ellipsis button; selection of this button displays a Fleet Vehicles List Box that enables selection from the current vehicles. Having selected the required vehicle by highlighting with the mouse, the OK command button is used to confirm this selection and return to the Vehicle Recalls form.
The full vehicle description associated with the selected registration number.
The agreement number associated with the currently selected vehicle registration. This field cannot be edited.