The Customer Details form may only be accessed through the Fine Details form.
This form is split into four parts that are as follows:
In addition to displaying the form name the Title Bar provides a number of other useful identification criteria and buttons.
The content of the Customer Details menu bar is dependent upon the particular process that is being accessed. The full menu bar contents, however, are as follows:
Contains the following menu options:
Exit
Exits Customer Details and returns to the Fine Details form.
Provides online access to a context sensitive Help form.
The toolbar contents are as follows:
Exits Customer Details and returns to the Fine Details form.
Provides online access to a context sensitive Help form.
This area of the form enables a review of the following fields from the Fines Grid in the Maintenance Control Tab within Address Groups:
The Fine Types code. These codes are originally set up in the Fine Types option within Miscellaneous Options and then allocated to the Fines Grid in the Maintenance Control Tab in Address Groups.
A checkbox which, if ticked, denotes that this fine type is to be recharged. This value is selected in the Fines Grid in the Maintenance Control Tab in Address Groups.
A checkbox which, if ticked, denotes that an authority is required for this fine type. This value is selected in the Fines Grid in the Maintenance Control Tab in Address Groups.
A checkbox which, if ticked, denotes that a purchase is to be posted for this fine type. This value is selected in the Fines Grid in the Maintenance Control Tab in Address Groups.
An administration fee for processing this fine type. This value is selected in the Fines Grid in the Maintenance Control Tab in Address Groups.
The format stationery code required for producing a letter as notification of the fine. This value is selected in the Fines Grid in the Maintenance Control Tab in Address Groups.
The Marketing Contact Code for the event type expected following notification of the fine e.g. LET (Incoming Letter). This value is selected in the Fines Grid in the Maintenance Control Tab in Address Groups.
This field enables the fine to be dumped against a specific vehicle/contract which has been setup for this purpose. This must be a valid vehicle in the FM.motor file. The vehicle registration may be typed directly or, alternatively, an ellipsis search facility is provided for locating the appropriate vehicle.
When the user creates a fine within the Fine Details form the FA.custo record for the customer is checked and if there is a dump vehicle present within this field then a button is enabled which allows the transfer of the fine from the currently selected vehicle registration number to the dump vehicle registration number. The original registration number is stored in the FINEREG field on the FA.fines record.