Lost business codes are set up as an aid to analysis of lost bookings. Bookings may be taken
through the reservations form for specified dates. However, for various reasons these bookings
may be cancelled by the customer e.g. uncompetitive rate, no vehicles available, etc. When the
booking is cancelled on the system via the
icon then the user is prompted
to enter a Lost Business Code in order that the reason may be recorded.
Tip: A report may be written to analyse the reason for losing the business by customer, hire group, etc.
To access lost business codes:
From the Master Menu, select the Vehicle rentals option and Company required.
The VEHICLE RENTALS menu is displayed.
Select Miscellaneous options.
The MISCELLANEOUS OPTIONS menu is displayed.
Select the Lost business codes option.
The Lost business codes form is displayed.
The Lost business codes form is displayed when the Lost business codes option is selected from the MISCELLANEOUS OPTIONS menu.
The Amend option is covered below, during which the content of each of the fields held against the lost business code is explained.
Lost business code: Input the code required or use the
search facility to locate it. Lost business codes may be up to three characters in length; this is an alphanumeric field.
Lost business reason: The full description for the lost business code being edited. It can be up to twenty five characters long.
COMMAND BUTTONS:
Exit: Returns to the MISCELLANEOUS OPTIONS menu.
Save: Saves the lost business code.
Cancel: Aborts the amendment process and returns to the initial menu without establishing an amended lost business code.
