Warning: This program must only be run when there are no other users within the CRM system. If run with users on the system, it is possible that data files will be damaged.
From time to time a user may exit from the CRM systems module illegally, either through a power failure, or by turning off a terminal whilst still logged into the module, or due to some other hardware or software fault. If this happens then any files which the operator had open at the time will still be registered as in use. When a 'stand-alone' routine is required to be run it checks first of all that none of the affected files are being used by another operator. In this sort of situation it is possible that the program will think that certain files are still being used when in fact they no longer are.
Should this situation arise then firstly the operator should verify that nobody is really logged in to the module using the Prevent/Allow Access program. Once this has been done they should then run the reset in use flags program to correct the locked files situation, which will access each file in the module in turn, resetting its lock flag.
This form is displayed when you select the Reset in use flags option from the CRM system maintenance menu.
The area labeled status will advise you that the option is being processed.
There are four buttons on the form which are :-
Exit: Returns you to the CRM system maintenance menu.
Help: Displays help on the application in your default company browser.
Reset: Reset all the In Use Flags in all companies.
Company: Reset the In Use flags for a particular Company. on clicking this button you will need to enter the company number and confirm what you have entered.
Note: This option will normally be run automatically by the timed operations schedule.
Prevent/allow access
