Note: This help system contains standard information, some of which might not apply to your franchise. Click the Help button on the relevant forms or menus to see any existing help file specific to your Autoline configuration for that form or menu. Alternatively, a help file may exist in the Warranty Table of Contents specific to your manufacturer.
You can close or reject claims after submission (status 20). If you choose to reject a claim the claim status will change to rejected (status 40) and if financial changes are required, you must credit reverse the invoice in Point of Sale (POS) and re-invoice to create a new claim. If you choose to close a claim the claim status will change to complete (status 99), ready for archiving.
To reject/close claims after submission:
From the OPERATIONS Menu, select the Claims menu option.
The CLAIMS MENU is displayed.
Select the Service and Repair Claims option.
The Claims form is displayed.
Select Tools from the menu bar.
Select either Reject claims or Close claims menu bar command.
A list of all submitted (status 20) claims is displayed.
Select the claims by placing a tick in the last column entitled either Close or Reject depending on the facility you are using.
Tip: You can right-click on the last column to change all blanks to ticks or vice versa.
Click the OK button to process the selection and return to the Claims form.
Filter
The filter allows you to define your search for a particular claim by entering the relevant search criteria.
