Service and Repair Claims

Contents

Note: This help system contains standard information, some of which might not apply to your franchise. Click the Help button on the relevant forms or menus to see any existing help file specific to your Autoline configuration for that form or menu. Alternatively, a help file may exist in the Warranty Table of Contents specific to your manufacturer.

Introduction

Set-up

WARRANTY CLAIMS MENU

Service and Repair Claims

Service and Repair Claims Form

Main Tab

Financial Tab

Labour Tab

Parts Tab

Audit Tab

Claim Search Form

Displaying/Amending a Claim

Rejecting/Closing a Claim

Credit Reversal

Credit Reversal in Point of Sale

Credit Reversal Rules

Re-invoicing After Credit Reversal

Claim Submissions

Claim Submissions Form

Print Settings Form

Submitting New Claims

Re-submitting Claims

Set-up

Customer Concern Codes

Non-Franchise Product Types

Product Mapping

Look-up Files

Claim Payments Menu

Warranty Claim Payments

Warranty Claim Payments Form

Credit Header Values Tab

Payment Details Tab

Warranty Parameters

Warranty Parameters Form

General Parameters Tab

Financial Parameters Tab

Accounts Tab

Mark-up Parameters Tab

Payment Line Parameters

Payment Line Parameters Form

Viewing Dealer Codes

Dealer Code List Form

Adding and Editing Dealer Code Details

Dealer Code Form

Warranty Claim Number Ranges

Warranty Claim Number Range Allocation Form

Editing Warranty Claim Number Range Details

Editing Form

Making Claim Number Range Clones and Subsets

Enter Text Form

Creating a Manual Credit Record

Payments Manual Entry Form

Credit Header Detail Tab

Payment Header Detail Tab

Summary Tab

Glossary

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