Re-submitting Claims

Note: This help system contains standard information, some of which might not apply to your franchise. Click the Help button on the relevant forms or menus to see any existing help file specific to your Autoline configuration for that form or menu. Alternatively, a help file may exist in the Warranty Table of Contents specific to your manufacturer.

If claims fail on submission, or if there is an error, you can mark claims for resubmission.

To re-submit claims:

From the OPERATIONS Menu, select the Claims menu option.

The CLAIMS MENU is displayed.
Select the Claim Submissions option.

The Submissions form is displayed.

Tip: Enter filter criteria in the filter edit boxes and click the large blue tick button to search for either the claim or submission you want to re-submit.
Right click on the claim.
Do one of the following:
- Mark claim for submission: The status of the claim is changed back to 10 (new claim) and the submission number and submission date fields are deleted from the record in order for it to be re-sent.
- Mark this submission for resubmission: Same as above except every claim within a particular submission number is changed in order to be re-sent.
The claims will now have the correct status for re-submission.
Click the Satellite button on the toolbar to transfer files from your Autoline system.