The PGCS Additional Details form is displayed when you select a task from the Claim summary form, both when you enter claim details and on invoicing. This form enables you to enter claim-specific details for the task as soon as the information is known, rather than wait for the point of invoice. All fields should be completed as soon as possible as they are pertinent to the claim validations.
When claims are created on invoicing, they are held in the claim register ready for submission. From the register, you can display and edit these claim specific details, if required. The only differences are that, in Point of Sale, you have tabs detailing parts and labour and additional functionality to perform contribution splits, and in the claim register, this form is called Claim Details.
Tip: Many of the following fields require information that is available only from the RenaultNet/ICM Website. It is advisable to log on in advance to save yourself time.
The Repair tab requires you to select or enter the appropriate information in each field pertaining to the repair.
Fields:
Warranty start date: The date warranty started (derived from marketing vehicle)
Customer ordered repair: Ticked if the customer ordered this repair
Function code: Function group for this task (obtainable from the RenaultNet/ICM Website)
Expenditure code: Code corresponding to the nature of the expense
Customer complaint: Code corresponding to the nature of the customer's complaint
Fault mode: Code corresponding to the type of fault
Approval/Authority number: The authorization, order or approval number needed for work to proceed
Immobilizing fault: Ticked if the fault prevented the vehicle from being driven
OTS number: Number relating the fault to a specific recall campaign (refer to the RenaultNet/ICM Website for OTS information)
The Free Text tab enables you to enter information about the customer, vehicle and work to be carried out.
Fields:
Complaint text: Details of the customer's complaints
Repairer diagnostics: Details of the work involved in carrying out the repair
Comment text: Any other miscellaneous information
The Causal Part tab enables you to select or enter the appropriate information in each field pertaining to the repair or replacement of the causal part.
Fields:
Causal part supplier: Identifies the original manufacturer of the faulty part
Tip: Click the Ellipsis button
to identify the correct code.
Part invoice date: Date when the faulty part was invoiced
Part invoice number: Invoice number on which the faulty part was originally invoiced
Part mileage: Mileage done by the vehicle since the faulty part was fitted
Causal operation code: Causal labour operation code (the labour operation relating to the original fault) if not already a line on the WIP
Causal part number: Number of the causal part if it is not on the WIP because it was not replaced
Note: Either a causal operation code or causal part number is required, never both.
The Splits tab provides read-only information outlining the contribution allocations. The categories to which the contributions are allocated depend entirely on which W codes are used in Point-of-Sale.
Fields:
Type 1-6: PGCS-specific additional details
The Parts tab is only displayed in the PGCS Additional Details form in Point-of-Sale.
Fields:
W: Identifies the W code item on the WIP
Part number: Identifies the corresponding part number
Description: Details the required part
Value: The cost of the claim
Causal: Ticked if this is the causal part
Type: Item for the labour type list
The Labour tab is only displayed in the PGCS Additional details form in Point-of-Sale.
Fields:
W: Identifies the W code item on the WIP
RTS number: Identifies the corresponding labour code
Description: Details of the required labour
Value: The cost of the claim
Causal: Ticked if this is the causal labour operation
Type: Item for the labour type list
