Quick Mail

Within Point-of-Sale, it is possible to format an electronic mail message with details from the WIP pre-filled into the message. Three standard messages are available:

• Customer: This message is pre-filled with the WIP number, account number, customer name, registration number, due in and due out dates.

• Part Details: This message is pre-filled with the WIP number, account number, customer name, part number and description, selling price and bin/location.

• Labour Details: This message is pre-filled with the WIP number, account number, customer name, time allowed, time taken, labour rate, and labour description.

These layouts are actually controlled by a format stationery layout, code KQM. You can format your own layouts by having the KQM copied to a user-definable alternative kQM.

All you have to do is determine who to send the message to, and add any specific comments before sending it off. This option greatly helps with the communication of problem details in real-time and without the need for paper.

To send a quickmail:

1. Access the Point-of-Sale WIP.

2. Do one of the following:

   1. To send a mail about a part or customer details, display the Part Details form.

   2. To send a mail about labour or customer details, display the Labour Details form.

3. Click the Quickmail button.

   You are prompted to select the quickmail that you want to send.

4. Select the mail that you want to send from one of the following:

   • Customer page
   • Parts page
   • Labour page

   The Compose Message form is displayed.

5. Enter E-mail address of the user to whom you want to send the message and add any additional comments that you want to make.

6. Click the Send button.

Related Topics:

Labour Details Form

Part Details Form

Parts Point-of-Sale Operation

Point-of-Sale Form

Service Point-of-Sale Operation