To avoid problems when creating the claims, ensure that the vehicle record in marketing is complete and up to date. The warranty system requires the marketing record for the vehicle to have a valid chassis number, a valid mileage and a registration date.
In most cases, claims are created at the point of invoice and the claim number assigned to that invoice is retained throughout the life of the claim. If the invoice is credited, the warranty claim is cancelled too. However, when a claim has been submitted to General Motors, you can no longer change the claim or the invoice. This is to prevent a claim being re-invoiced after it has been sent to General Motors with extra parts or labour, causing a mis-match in the values between the original claim and the invoice when the payment is sent back by General Motors.
Sometimes, it is necessary to break the links. This separates the claim from the WIP, allowing the invoice to be credited.
Note: When the job is re-invoiced after breaking links, a new claim is created with a new claim number, independent of the original claim. You must cancel or hold the old claim, to prevent duplication in the Warranty system.
ERROR MESSAGE:
| Warning at 95%. Process stop at 99.00% [File name] Percentage full: [%] | |
| Cause: | When the system gets to 95% full, it prevents all warranty claims from being invoiced until the system is purged. Access to, for example, Claim Payments, may be terminated. |
| Solution: | Contact Autoline Support. You must purge files on a regular basis to prevent the main files from filling up. |
