Frequently Asked Questions (FAQ)

This page contains links to processes described in this help system.

Warranty Claims

What do you want to do?

• Find a claim record

• Correct a claim in Manufacturer Systems

• Amend parts details

• Set a part as the causal part

• Move a part into Net items

• Add car ignition keys, or car door keys, to a claim

Claim Submissions

What do you want to do?

• Submit new claims

• Re-submit claims

• View older claims

• View older batches of claims

Parameters

What do you want to do?

• Access Warranty parameters

• Define Financial parameters

• Define Warranty Claim Payment Financial parameters

Payments

What do you want to do?

• Import a Warranty claim payments file

• Find a credit note

• Check a credit note

• Lock a credit note record so it cannot be edited, or posted twice, and preventing updates by another user

• Display a list of corrections and denials

• Print payments, corrections and denials, or rejections

• View Payment Header details

• Set the payment action for Undecided claims

• Preview a posting prior to posting a credit note

• Close down a Warranty claim irreversibly without payment

• View Sales Ledger Transaction Detail on a claim

• Display claim details

• Display payment details by Exception

• Display the Point-of-Sale invoice originally submitted

• Set contingent liability to keep overpayments out of your profit and loss accounts until year-end

• Display a claim header

• Analyse aged debts