See also:
When you have created claims in Point-of-Sale, you must submit them to the manufacturer.
What do you want to do?
This form is displayed when you select the Claim submissions option from the Service, Repair and Warranty Claims menu. It displays all unsubmitted claims. It enables you to:
View an archive document associated with a claim
View claim-specific details against individual tasks
View a summary of the labour and parts contents of a claim
Mark claims for re-submission
Mark a submission for re-submission
Menu bar and toolbar:
Menu Icon Description File > Exit Exits the claim submission application Creates and sends a submission file
Note: All newly created warranty claims are held as a precaution against invalid claims being sent.
View > File transfer settings... > Submission file settings... Displays technical information about the file transfer:
- Transfer method
- Host IP address
- Username/Password
- Local directory
- Client directory
- Transfer mode
- Command
- Local
- Client
View > Review submission file... Displays submission file detail View > Preview export file... Previews the claim submission file Not used Help > Context help Displays this help topic in a web browser Help > About... Displays information about the service and warranty claims submission facility
Warning: If a the Held column of a claim line is clear, indicating that it has passed validation, you should submit it as soon as possible. If any such claim record is subsequently edited and inadvertently rendered non-valid, its Held check box remains clear, enabling it to be submitted in non-valid form.
The claim list displays claims ready for submission. Held claims (incomplete and not ready to be submitted) are also displayed if Show held documents in the Filter section is selected.
Note: All newly-created warranty claims are Held as a fail-safe to prevent invalid claims being sent to GM Warranty.
Document: Identifies the invoice that the claim belongs to
Type: I for invoice or C for credit
Date: When the repair was carried out
Claimno: Identifies the claim record
Account: Identifies the warranty account
WipNo: Identifies the WIP record from which the claim is derived
Sent: Date that the claim record was transmitted to GM Warranty (blank if Held)
Submission: Identifies the submission batch file (zero before submitting)
Held: If this check box is selected, the claim cannot yet be sent to GM Warranty. Select this check box to perform validation on the claim. If it passes validation, the check box becomes cleared. Otherwise the Invalidity Reasons form is displayed, showing the reasons for failure.
Tip: If you click the Held column of a line to clear it, Autoline performs full validation on that claim. If it fails validation, a list of reasons for the failure is displayed and, when this form is re-displayed, the Held column of the line remains selected.
Display document ...: Previews the selected claim
View claim details ...: Displays further information about the selected claim
Mark claim for re-submission: Labels the claim record for re-submitting
Mark this submission for re-submission: Labels the whole submission batch for re-submitting
Filter:
Filter options enable you to limit the display of claims by entering the relevant Claim number (to view individual claims) or Submission number (to view previous batch submissions). Click the Compile button 
to generate and display the filtered list.
Submission number: Identifies a submission so that, when you select the Compile button
Tip: Click the Ellipsis button
to pick from a list of submission files. The following is displayed:
The submission number
The date of the submission
The number of claims in the submissionClaim number: Identifies a claim record so that, when you select the Compile button
Show held documents?: If this check-box is selected, when you click Compile
Tip: It is essential to select Show held documents? to view all claims that have not yet been exported to warranty.
Note: Service notification records (non-claims) are automatically sent along with warranty claims and require no amendments to be made to them when invoiced. Therefore Show non-claims? is not selected, unless you click it, to avoid cluttering the list. Further, in contrast to warranty claim records, service notifications are not Held.
Tip: After changing any of these settings, click the Compile button button to display the new list.
Push buttons:
Compile
When you enter the submissions program, it displays unsubmitted claims as lines in its grid. To send a claim that you have set to Held, you must click its Held column to clear it.
When all the claims to be transmitted are Un-Held, click the satellite toolbar button 
on the General Motors Warranty Submission form to batch the claims and send the batch to General Motors Warranty.
To send claims to General Motors Warranty:
From the Autoline General Motors Operations menu select the Warranty V2 option.
The Service, Repair and Warranty Claims menu is displayed.
Select the Claim submissions option.
If there is more than one Point-of-Sale company on your Autoline system, a menu displays a list of them, from which you must select the one required.
The General Motors Warranty Submissions form is displayed, showing unsubmitted claims.
In order to send a claim that you have set to Held, click its Held check box.
The check-box is cleared.
To send the claims, click the satellite toolbar button .
Tip: You can exclude claims from the submission by selecting the Held check-box of the line.
The claims are batched into a file and transmitted to General Motors Warranty.
If claims fail on submission, or if there is a transmission fault, you can mark claims for re-submission.
To re-submit new claims to General Motors Warranty:
From the Autoline General Motors Operations menu select the Warranty V2 option.
The Service, Repair and Warranty Claims menu is displayed.
Select the Claim submissions option.
If there is more than one Point-of-Sale company on your Autoline system, a menu displays a list of them, from which you must select the one required.
The General Motors Warranty Submissions form is displayed.
Tip: Enter filter criteria in the Filter edit boxes and click the Compile button to search for either the claim or the submission.
Right-click the claim
A shortcut menu is displayed.
Select one of the following options:
Display document: Displays the Point-of-Sale invoice
View claim details: Displays the claim record in detail
Mark claim for re-submission: The status of the claim is changed back to new claim and the submission number and submission date fields are deleted from the record so that it can be sent again
Mark this submission for re-submission: Same as above except that every claim within a particular submission number is changed in order to be re-sent
The claims then have the correct status for re-submission.
To send the claims, click the satellite toolbar button .
Tip: You can exclude claims from the submission by selecting the Held check-boxes of grid rows.
The claims are batched into a file and transmitted to General Motors Warranty.
To view submission details of previous claims:
From the Autoline General Motors Operations menu select the Warranty V2 option.
The Service, Repair and Warranty Claims menu is displayed.
Select the Claim submissions option.
If there is more than one Point-of-Sale company on your Autoline system, a menu displays a list of them, from which you must select the one required.
The General Motors Warranty Submissions form is displayed.
In the Filter group box, enter the Claim number and click the Compile button .
If the claim exists, it is displayed in the grid.
To access the submission details of previous batches of claims:
From the Autoline General Motors Operations menu select the Warranty V2 option.
The Service, Repair and Warranty Claims menu is displayed.
Select the Claim submissions option.
If there is more than one Point-of-Sale company on your Autoline system, a menu displays a list of them, from which you must select the one required.
The General Motors Warranty Submissions form is displayed.
In the Filter group box, enter the batch Submission number and click the Compile button .
Tip:Click the Ellipsis button for a menu of submissions from which to pick.
If the submission exists, it is displayed in the grid.
Creating and Invoicing Warranty Claims
