General Motors Warranty and Payments

Contents

Introduction

Set-up

Creating and Invoicing General Motors Warranty Claims

General Motors Warranty Claim Summary Form

Validation

Invalidity Reasons Form

Light Validation

Rejecting and Closing Claims

Rejecting a Claim

Closing a Claim

Reject Claims Form

Close Claims Form

Closing Down a Warranty Claim Irreversibly

Filtering Claims

Filter Form

Finding a Claim Record

Claim Search Form

Amending Labour Details

GM Warranty Labour Lines Form

Claim Denial

GM Warranty Claim Denial Information Form

Claim out of Warranty Tab

Denial with Reference Tab

Denial without Reference Tab

Correcting Claims

Claim Corrections Form

Case Types

Warranty Type Codes Form

Task Labour Details Form

Task Parts Form

Internal Claim Comments Form

Service, Repair and Warranty Claims Menu

General Motors Warranty Claims

General Motors Warranty Claims Form

Creating a Case 36 Claim

Main Tab

Financial Tab

Labour Tab

Parts Tab

Audit Tab

Making Warranty Claims

General Motors Warranty Claim Form

Trouble Codes

Trouble Codes Form

Creating New Trouble Codes

Create New Code Form

Mechanical Rates

GM Warranty Mechanical Rates Form

Paint Rates

GM Warranty Paint Rates Form

Net Item Types

Warranty Type Codes Form

Amending Parts Details

Setting a Part as the Causal Part

Moving a Part into Net items

Adding Car Ignition Keys, or Car Door Keys, to a Claim

Viewing the New Key Claim

GM Warranty Parts List Form

Claim Submissions

Submitting New Claims

Re-submitting Claims

Viewing Older Claims

Viewing Older Batches of Claims

General Motors Warranty Submissions Form

Previewing the Submission File

Submission File Preview Form

GM Warranty Parameters

Parameters Form

General Tab

Financial Tab

Other Tab

General Motors-Specific Parameters

General Motors Specific Parameters Form

Claim Payments (if installed)

Posting a Credit Note

General Motors Warranty Claim Payments Form

Displaying a Claim Header

Credit Header Values Tab

Checking a Credit Note

Viewing Payment Header Details

Displaying Claim Details

Displaying Payment Details by Exception

Displaying a Point-of-Sale Invoice

Setting the Payment Action on Undecided Lines

Viewing SL Transaction Detail on a Claim

Payment Details Tab

Invalid Accounts Form

Financial Parameters

Financial Parameters Form

Flags Tab

Financial Tab

Contingent Liability Tab

Payment Line Parameters Form

Dealer Codes

Dealer Code Form

WIP Header Detail Form

Finding SL Transactions

Search Results Form

Claim Details

Claim Details Form

Main Details Tab

Parts and Labour Tab

Financial Tab

Audit Tab

Finding Credit Notes

Credit Search Form

Payment Header Details Form

Variance Breakdown Form

Previewing a Posting

Posting Preview Form

Analysing Aged Debts

Aged Debt of Claims Form

Importing Warranty Payments

Importing and Processing a Warranty Payments File

Warranty Payments Import Form

Imported Claims and Values

Corrections and Denials

Facilitating SBI Closure

Breaking Links to a WIP

Break all Links to WIP Form

Warranty Code File Maintenance

General Motors Warranty File Maintenance Form

Company/Dealer Code Mapping

Adding a GM Warranty Dealer Code

Editing a GM Warranty Dealer Code

Deleting a GM Warranty Dealer Code

GM Warranty Dealer Codes Form

Payments Set-up

Frequently Asked Questions (FAQ)

Troubleshooting

Glossary

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