See also: Credit Header Values Tab
The Payment Details Tab is part of the General Motors Warranty Claim Payments Form. It contains payment details. All the claims are visible. It enables you to check a credit note and to set payment actions for an Undecided claim (compulsory). It displays: payment header detail and variance breakdown; claim details; payment details by Exception; the Point-of-Sale invoice originally submitted, and Sales Ledger transaction detail from this claim.
The payment actions you can take on a claim depend on the status of the payments.
What do you want to do?
Note: Before you preview a posting or post a credit note, you must set payment actions for each Undecided type of claim line, in this program. Undecided lines are payments outside the maximum limits imposed in the parameters. You must choose which action to take with this claim.
This grid shows the breakdown of all the claims on the SBI, and the action carried out on them. Claims are coloured according to the action being performed on them. (Claim line colours identify warranty claims as being, for example, underpaid or overpaid.) Click the Legend 
Information graphic button for an explanation of colour coding.
Tip: Double-clicking a line in the grid displays Payment Header Details. Selecting a column header sorts the grid in ascending order on the values in that column. Selecting it again sorts in descending order.
Claim: Identifies the claim record
Invoice: Identifies the invoice number
Total claimed: Sum of amounts claimed for all elements (labour, expenses, parts, non-franchise parts)
Total paid: Sum of amounts paid for all elements (labour, expenses, parts, non-franchise parts)
Variance: Difference between Total claimed and Total paid. If the variance is inside the value of parameters Max value and Max %, and is underpaid, it is listed as an Auto write-off. If it is outside the parameters, and underpaid, it becomes Undecided.
Note: Selecting the Variance column header, groups grid lines according to Variance.
Account: Identifies a warranty account
Action: Action performed when you post to the account (Payment on-account, Auto write-off, or Fully pay, for example).
Auto write-off: No action need be taken with this claim. The system automatically writes off the difference and closes the claim. If you intend to appeal for the difference, you must set the payment action to Part pay.
Overpayment: No action is required. The system automatically writes the difference to a suspense account, and closes the claim.
Payment on-account: This payment either cannot be assigned to a claim, or the Sales Ledger transaction is not available. You must allocate the payment manually. No action is necessary to process the SBI.
Debit: Debits occur when General Motors takes back money from previously paid claims. This occurs when, among other things, causal parts are found not to be faulty. The payment is created as a negative credit on the suspense account, and you must process that payment manually. No immediate action is required to process the SBI.
Fully paid: Paid claims are completed on the Sales Ledger and on the Warranty system. No other action is necessary by you.
Variance - Labour: Difference between amount claimed for the labour element of the claim and the amount paid for that element
Variance - Parts: Difference between amount claimed for the parts element of the claim and the amount paid for that element
Variance - Net items: Difference between amount claimed for the net items element of the claim and the amount paid for that element
PAYMENT DETAILS TAB GRID SHORTCUT MENU:
This menu is displayed when you right-click a claim line in the Payment details tab grid of the General Motors Warranty Claim Payments form. It actions credit notes. You can select from the following commands to view further payment and related information:
View payment details: Payment header details. Displays the total value of the claim and element sub-totals.
Variance breakdown: Displays the variance between the values originally claimed and those actually being paid by the manufacturer
Set payment action: Displays a second shortcut menu (a sub-menu) of actions
Note: The Set payment action menu command is available only when the line concerned represents an unacceptable underpayment.
View claim details: Displays the Claim Details form, giving the claim record main details (account number, dates, vehicle identity, and record status); parts and labour; financial, and audit information
View POS invoice: Displays the actual Point-of-Sale invoice originally submitted to the manufacturer in the Warranty submission sub-system
View SL transaction detail: Displays Sales Ledger transaction detail from this claim
PAYMENT DETAILS TAB GRID SHORTCUT SUB-MENU:
(Payment Actions and Their Meanings)
Tip: This sub-menu helps to cut the time you spend on this task.
It is displayed when, in the Payment details tab of the General Motors Warranty Claim Payments Form, you right-click on an Undecided claim line in the grid, then select Set payment action. It displays all the possible statuses for that claim.
Note: The Set payment action command is available only when the line concerned represents an unacceptable underpayment.
The program sets the following payment actions for each claim line at Undecided status. Before you preview a posting or post a credit note, you must set payment actions for each Undecided type. This is compulsory:
Set payment action:
Write-off:
Note: Write-off makes payment posting and closes the claim.
- Claim status 99: Completed claim
- Total paid figure posted to Warranty Clearing account (for example: 0000 9309)
- Total claimed value posting to Warranty debtor account (for example: 0000 9308)
- Variance values posted to accounts set-up in Payment Parameters
Write-off, leave claim open:
Note: Write-off, leave claim open, leaves the claim record status unchanged after posting/payment.
- Claim status 20: Submitted
- Total paid figure posted to Warranty Clearing and Warranty Debtor accounts (for example: 0000 9308 and 0000 9309)
- Variance values are not posted to accounts.
Part Pay:
- Claim status 20
- Audit entry states: Payment processed
- Total paid posted to Warranty Debtor and Warranty Clearing accounts
Part Pay, close claim:
- Claim status 99
- Audit entry states: Payment processed
- Total paid posted to Warranty Debtor and Warranty Clearing accounts
Do Nothing:
Note: The Do Nothing command is only available on certain, Undecided claims: claims (for example, where the Total payment is 0 (nought)). It does not write off, but ignores the claim completely.
- Claim status 20
- Audit entry states: No action taken
- Accounts not updated
Exceptions only:
Note: Exceptions can have their Action changed; fully paid claims cannot.
Selecting this check box displays only exceptions in the grid (claims not fully paid).
Tip: You might want to do this if the grid contains an unmanageably large number of lines.
LEGEND GRAPHIC BUTTON:
Legend:
Colour |
Description |
| Red | Underpayment (unacceptable). Outside limits. The amount received for this claim is below the amount expected and outside the parameters set for Automatic write-off. A manual decision must be taken on this claim before the posting is made. |
| Magenta | Underpayment (acceptable). Within limits. This claim has been underpaid, but the difference is within the parameters set up for automatic write-offs. |
| Yellow | Overpayment. You have been paid more than was claimed. |
| Green | Payment on-account. Either the claim does not exist on the Warranty system, or the Sales Ledger invoice is closed or missing. Note: When first going live with the Payments systems, you will get a majority of claims as Payment on-account, because the claim does not exist in the Warranty system. |
| Black: | Debit. General Motors has taken back a payment. This is shown as a negative payment on-account, and must be dealt with manually. |
| White | Fully paid. The payment matches the claim exactly, and will be paid. |
| Blue | Rejection |
| Grey | The grand total |
To check a credit note:
On the General Motors Warranty Claim Payments Form, enter the credit note/SBI number, then press the TAB key.
Tip: You can select Tools > Search from the menu bar or click the Search toolbar button 
or click the ellipsis ![[...]](Ellipsis.gif){kind=small}
button to perform a search, using the Credit Search form.
Select a credit note line in the Search results grid and click OK.
Note: Un-posted credit notes have blank Date posted and Posted? columns.
You are returned to the General Motors Warranty Claim Payments form, which is populated with details of the selected credit note. You are in the Credit header values tab.
Right-click a claim line on the Payment details tab and select from the displayed shortcut menu to view further payment and related information, as required.
The selected payment or related details are displayed.
Note: Exceptions are all claims not fully paid (including ones with a tolerable underpayment). Exceptions can have their Action changed; fully paid claims cannot.
To view the payment header details:
On the General Motors Warranty Claim Payments Form, enter the credit note/SBI number, then press the TAB key.
Tip: You can select Tools > Search from the menu bar or click the Search toolbar button or click the ellipsis button to perform a search, using the Credit Search form.
Select a credit note line in the Search results grid and click OK.
Note: Un-posted credit notes have blank Date posted and Posted? columns.
You are returned to the General Motors Warranty Claim Payments form, which is populated with details of the selected credit note. You are in the Credit header values tab.
Right-click anywhere on an Undecided claim line in the Payment details tab grid.
A shortcut menu is displayed.
Select View payment details.
The Payment Header Details form is displayed.
Note: This is compulsory.
Before you look at a posting preview or post a credit note, you must set payment actions for each Undecided type of claim line.
For every claim under Credit note number, Autoline has looked at your claim and the General Motors payment. This is compared against the Max % and the Max val fields to produce a Variance. If any has more than a percentage outside the value, the system sets it to Undecided status. Before you can process/post a credit note, you therefore have to make a decision.
To set the payment action for Undecided claims:
On the General Motors Warranty Claim Payments Form, enter the credit note/SBI number, then press the TAB key.
Tip: You can select Tools > Search from the menu bar or click the Search toolbar button or click the ellipsis button to perform a search, using the Credit Search form.
Select a credit note line in the Search results grid and click OK.
Note: Un-posted credit notes have blank Date posted and Posted? columns.
You are returned to the General Motors Warranty Claim Payments form, which is populated with details of the selected credit note. You are in the Credit header values tab.
Right-click anywhere on an Undecided claim line in the Payment details tab grid.
A shortcut menu is displayed.
Select Set payment action.
Note: The Set payment action command is available only when the line concerned represents an unacceptable underpayment.
A second shortcut menu (a sub-menu) is displayed, showing payment actions and their meanings.
Tip: This sub-menu helps to cut the time you spend on this task
Set the payment action.
The line changes automatically. You should now be able to post.
To display claim details:
On the General Motors Warranty Claim Payments Form, enter the credit note/SBI number, then press the TAB key.
Tip: You can select Tools > Search from the menu bar or click the Search toolbar button or click the ellipsis button to perform a search, using the Credit Search form.
Select a credit note line in the Search results grid and click OK.
You are returned to the General Motors Warranty Claim Payments form populated with details of the selected credit note.
Right-click a line in the Payment details tab grid and select View claim details from the displayed shortcut menu.
The Claim Details form is displayed, giving the claim record main details (account number, dates, vehicle identity, and record status); parts and labour; financial, and audit information.
Tip: You might want to do this if the grid contains an unmanageably large number of lines.
Exceptions are all claims not fully paid (including ones with a tolerable underpayment).
Note: Exceptions can have their action changed; fully paid claims cannot.
To display payment details by Exception:
On the General Motors Warranty Claim Payments Form, enter the credit note/SBI number, then press the TAB key.
Tip: You can select Tools > Search from the menu bar or click the Search toolbar button or click the ellipsis button to perform a search, using the Credit Search form.
Select a credit note line in the Search results grid and click OK.
Note: Un-posted credit notes have blank Date posted and Posted? columns.
You are returned to the General Motors Warranty Claim Payments form, which is populated with details of the selected credit note.
Select the Exceptions only check box on the Payment details tab.
The Payment details grid refreshes to show only Exception lines.
To display the Point-of-Sale invoice originally submitted:
On the General Motors Warranty Claim Payments Form, enter the credit note/SBI number, then press the TAB key.
Tip: You can select Tools > Search from the menu bar or click the Search toolbar button or click the ellipsis button to perform a search, using the Credit Search form.
Select a credit note line in the Search results grid and click OK.
Note: Un-posted credit notes have blank Date posted and Posted? columns.
You are returned to the General Motors Warranty Claim Payments form, which is populated with details of the selected credit note.
Right-click a line in the Payment details tab grid.
A shortcut menu is displayed.
Select View POS invoice.
The actual Point-of-Sale invoice originally submitted to the manufacturer in the Warranty submission sub-system is displayed.
To view Sales Ledger transaction detail for this claim:
On the General Motors Warranty Claim Payments Form, enter the credit note/SBI number, then press the TAB key.
Tip: You can select Tools > Search from the menu bar or click the Search toolbar button or click the ellipsis button to perform a search, using the Credit Search form.
Select a credit note line in the Search results grid and click OK.
Note: Un-posted credit notes have blank Date posted and Posted? columns.
You are returned to the General Motors Warranty Claim Payments form, which is populated with details of the selected credit note.
Note: Exceptions are all claims not fully paid (including ones with a tolerable underpayment). Exceptions can have their Action changed; fully paid claims cannot.
Right-click a claim line on the Payment details tab.
A shortcut menu is displayed.
Select View SL transaction detail.
The Nominal Ledger transaction details are displayed.
Financial Parameters Form Financial Tab
General Motors Warranty Claim Payments Form
