The General Motors Warranty Claim Payments Form displays credit header values, and you can amend payment details. You can also post/process, or close, credit notes. The payment actions that you can take on a claim, depend on the status of the payments.
What do you want to do?
Preview a credit note before posting
Display payment details by Exception
Set the payment action for Undecided claims
To view/action credit notes on the General Motors Warranty Claim Payments Form:
From the GENERAL MOTORS OPERATIONS Menu, select the Warranty V2 option.
The SERVICE, REPAIR AND WARRANTY CLAIMS Menu is displayed.
Select the Warranty payments option.
If there is more than one Point-of-Sale company on your Autoline system, a menu displays a list of them. In that case, select the one required.
The General Motors Warranty Claim Payments form is displayed.
Note: If non-valid accounts exist, a list of non-valid accounts is displayed instead of the General Motors Warranty Claim Payments form, so that you can rectify them before Autoline posts them. To rectify these accounts settings, click Override if you have the priority to do so. Then access the Flags tab of the Financial Parameters Form.
If you click Exit, you are returned to the SERVICE, REPAIR AND WARRANTY CLAIMS Menu. If you click Override, the General Motors Warranty Claim Payments form is displayed.
Enter the credit note/SBI number, then press the TAB key.
Tip: You can select Tools > Search from the menu bar or click the Search toolbar button 
or click the ellipsis ![[...]](Ellipsis.gif){kind=small}
button to perform a search, using the Credit Search form. Select a credit note line in the Search results grid. Double-click, or click OK.
The General Motors Warranty Claim Payments form is populated with details of the selected credit note. You are in the Credit header values tab.
This form is displayed when you select the Warranty payments option from the SERVICE, REPAIR AND WARRANTY CLAIMS Menu, then select the Point-of-Sale company if required. It displays credit header values and enables the amendment of payment details. You can also post/process, or close, credit notes.
Note: There is no facility to edit lines on credit notes.
Menu Bar and Toolbar:
| Menu | Button | Description |
|---|---|---|
| File > Close |  |
Closes the current credit note/SBI. Facilitates closure. Note: Any changes to the status of Undecided claims are lost when an SBI is closed. |
| File > [Last SBI loaded 1 - 4] | Indicates up to four of the last SBIs loaded. The File menu contains a list of recently displayed credit notes. | |
| File > Exit |  |
Returns you to the Service, Repair and Warranty Claims menu |
| Tools > Parameters |  |
View or edit financial parameters including Flags, Financial, and Contingent liability |
| Tools > Search | |
Find a credit note record to display its details |
| Credit notes > Post credit note |  |
Posts a credit note to a selected account, a Confirm action box being displayed before proceeding |
| Credit notes > Posting preview |  |
Displays transactions consequent on posting a selected credit note to the account ledger |
| Credit notes > Delete credit note |  |
Deletes the whole SBI after confirmation |
| Reports > Aged debt analysis | Displays the number of aged debt claims and their total value by month Tip: It is not necessary to access a credit note to run this report. |
|
| These Utilities are mainly for use by Autoline Support: | ||
| Utilities > View claim lines | Displays claim lines | |
| Utilities > View claim headers | Displays claim headers | |
| Help > Help overview | Displays the help page you are reading | |
| Help > Help on credit note header details/payment details | Displays a help page about the General Motors Warranty Claim Payments form Payment details tab or Credit header values tab | |
 |
Prints the selected item | |
Credit note number: Identifies the credit note record. The credit note number is made up of the cycle number and the company number. Enter the number of the credit note/SBI you want to view or action, and press the TAB key.
Tip: You can select Tools > Search from the menu bar or click the Search toolbar button
VAT date: Transaction date for VAT records, and date of the SBI. This is calculated from the cycle number, and is dated as the Wednesday of that week.
No. of claims in credit: Number of claims comprising the payment record. The total number of claims being paid by this SBI.
Credit note status: Shows the current condition of the SBI. Select from one of the following:
U: Unprocessed claim. Indicates that the credit note is not yet posted to an account
Tip: Un-posted credit notes have an empty Date posted field.
P: Indicates that the SBI is processed and claim payments posted to accounts
Date posted: When the claim payments were posted to the Sales Ledger, if applicable
Display mode: All posting options are unavailable, and you can only view the SBI. If this check box is selected, the credit note record is locked and cannot be edited or posted. This prevents updates by another user. If a second user accesses the credit note at the same time as you, Display mode is selected, preventing the credit note from being posted twice. Display mode is also selected by default when a credit note is at Status P: Processed.
Tip: Even if you are the only user accessing the credit note, you can select Display mode to prevent inadvertently posting the record.
TABS:
Warning: If you need to raise a Case 36 claim, do it before posting claims. Then set claim action to Part pay, close claim.
You can post a credit note to either a Sales Ledger account or a Purchase Ledger account. Whether the posting will be to the Sales- or Purchase Ledger is pre-determined by a financial parameter, Post to PL or SL, on the Flags tab of the Financial Parameters form.)
The action makes several postings in accounts:
The original Sales Ledger invoice from Point-of-Sale is settled, and any differences are written off. All fully paid claims and claims where the difference is to be written off, are closed and completed (set to Status 99). In the case of part-paid claims, posting the SBI leaves them open.
Any payments that cannot be matched to a Sales Ledger invoice are made as Payments on-account.
A posting for the full value of the credit note is made to either the Sales- or Purchase Ledger, depending on how the parameters are set up.
To post credit notes:
You can check a credit note before posting it.
(This is distinct from previewing the posting transactions to be made when the credit note is posted to the account ledger.)
Before you look at a posting preview (a test posting), or post a credit note, you must set payment actions for each Undecided type of claim line.
If you do not, and you proceed, the Invalidity Reasons form is displayed.
Note: The relevant help displayed when you click Help on the Invalidity Reasons form in this case will be that for the Invalid Accounts form.
Click Exit on the Invalidity Reasons form if this is displayed when you have not set the payment action.
The following message is displayed:
Posting Cancelled
Having set any necessary payment actions, preview the credit note record if necessary, to check the posting transactions to be made when the credit note is posted to the account ledger.
(This is distinct from checking a credit note before posting it.)
Select Credit notes > Post credit note from the menu bar, or click the Post this credit note toolbar button.
One of the following happens:
A Confirm action box is displayed.
An Invalidity Reasons form is displayed containing a list of reasons why the credit note failed validation.
If a Confirm action box is displayed (outcome a in the preceding step) check that the credit note referred to is correct then click Proceed.
The credit note is posted to the account, and the following message displayed:
Posting complete
If an Invalidity Reasons form is displayed (outcome b in the preceding step) make a note of what you need to correct and click Exit.
You are returned to the General Motors Warranty Claim Payments Form.
