You can close claims at the following statuses:
20 - Submitted
55 - Credited rejection
60 - Denial without ref
70 - Denial with ref
You can reject claims at the following statuses:
20 - Submitted
60 - Denial without ref
70 - Denial with ref
80 - Payment received
If you reject a claim, the claim status changes to 40 - Rejected/Correction and, if financial changes are required, you must credit reverse the invoice in Point-of-Sale and re-invoice to create a new claim.
If you close a claim the claim, status changes to 99 - Complete, ready for archiving.
What do you want to do?
This form is displayed when you select Tools > Reject claims from the menu bar of the General Motors Warranty Claims form. It enables you to mark one or more claims for rejection.
GRID:
Claim: Claim number
Document: Identifies the invoice that the claim belongs to
Created: Date when claim was created
Submission no.: Identifies the last submission that included this claim record
Status: Status of the claim
Reject: If this check box is selected, it confirms that you want the claim to be rejected.
PUSH BUTTONS:
OK: Rejects the selected claim or claims
Filter: Displays the Filter form
This form is displayed when you select Tools > Close claims from the menu bar of the General Motors Warranty Claims form. It enables you to mark one or more claims for closure.
GRID:
Claim: Claim number
Document: Identifies the invoice that the claim belongs to
Created: Date when claim was created
Submission no.: Identifies the last submission that included this claim record
Status: Status of the claim
Close: If this check box is selected, it confirms that you want the claim to be closed.
PUSH BUTTONS:
OK: Closes the selected claim or claims
Filter: Displays the Filter form
To reject a claim:
From the General Motors Operations menu select the Warranty V2 option.
The Service, Repair and Warranty Claims menu is displayed.
Select the Warranty claims option.
If there is more than one Point-of-Sale company on your Autoline system, a menu displays a list of them, from which you must select the one required.
The General Motors Warranty Claims form is displayed.
Select Tools > Reject claims from the menu bar.
The Reject Claims form is displayed, its grid populated with all claims at 20 - Submitted or 55 - Credited rejection status.
Click the Reject box of the claim you want to reject.
A tick appears in the box.
Tip: You can right-click the box to select or clear all the check boxes.
Click OK.
The selected claim or claims are rejected and you are returned to the General Motors Warranty Claims form.
To close a claim:
From the General Motors Operations menu select the Warranty V2 option.
The Service, Repair and Warranty Claims menu is displayed.
Select the Warranty claims option.
If there is more than one Point-of-Sale company on your Autoline system, a menu displays a list of them, from which you must select the one required.
The General Motors Warranty Claims form is displayed.
Select Tools > Close claims from the menu bar.
The Close Claims form is displayed, its grid populated with all claims at 20 - Submitted or 55 - Credited rejection status.
Click the Close box of the claim you want to close.
A tick appears in the box.
Tip: You can right-click the box to select or clear them all.
Click OK.
A Confirm input dialog box containing the message Process selection is displayed.
Click Yes.
If you edited a claim that you are closing, but you did not save it, a dialog box displays the following message:
Changes have been made to the existing claim.
Claim number: N
Task number: NN
Do you want to save the changes?
In that case, to one of the following:
To save your changes and close the claim(s), click Yes.
The claim is saved.
To abandon your changes and close the claim(s), click No.
Your changes are lost.
The selected claim or claims are closed and you are returned to the General Motors Warranty Claims form.
