You can filter claims by Claim number, Invoice number, Invoice date, WIP number, Registration or Account, and use the filtered list to find a claim that you want to reject or close.
To filter claims:
From the General Motors Operations menu select the Warranty V2 option.
The Service, Repair and Warranty Claims menu is displayed.
Select the Warranty claims option.
If there is more than one Point-of-Sale company on your Autoline system, a menu displays a list of them, from which you must select the one required.
The General Motors Warranty Claims form is displayed.
Select Tools > Reject claims or Tools > Close claims from the menu bar, depending on whether you want to locate claims for rejection or closure in the filtered records.
The Reject Claims form or Close Claims form is displayed, its grid populated with all submitted (status 20) claims.
Click Filter.
The Filter form is displayed.
Fill in your search conditions and click OK.
If any claims of suitable status are found you are returned to the Reject Claims form or Close Claims form, with the grid populated with details of the claims matching your search conditions. If there are no matches, the system displays the message
No claims found of a suitable status
This form is displayed when you click Filter on the Reject Claims form or Close Claims form.
Claim number From: Search for claims starting from this claim number
Claim number To: Search for claims up to and including this claim number
Invoice number From: Search for claims created from this invoice number onwards
Invoice number To: Search for claims created from invoice numbers up to and including this one
Invoice date From: Search for claims invoiced on or after this date
Invoice date To: Search for claims invoiced up to and including this date
WIP number From: Search for claims created from WIPs with this number onwards
WIP number To: Search for claims created from WIPs up to and including this number
Registration: Search for claims for repairs to the vehicle with this registration number
Tip: You can search on part of a registration number
Account: Search for claims invoiced to this account number
PUSH BUTTONS:
OK: Returns to the Reject Claims form or Close Claims form, with the grid populated with details of the claims, if there are any, matching your search conditions
Cancel: Abandons the search and returns to the Reject Claims form or Close Claims form
Reset: Resets all filter details to their defaults, enabling you to start again
