Case Types

You can check and if necessary amend the Case Type for a claim.

To set the Case Type:

From the General Motors Operations menu select the Warranty V2 option.

The Service, Repair and Warranty Claims menu is displayed.
Select the Warranty claims option.

If there is more than one Point-of-Sale company on your Autoline system, a menu displays a list of them, from which you must select the one required.

The General Motors Warranty Claims form is displayed.
Find the claim whose labour details you want to check or edit.

You are returned to the General Motors Warranty Claims form populated with details of the selected claim.
Click the General Motors logo button.

The General Motors Warranty Claim form is displayed.
Click the Case type ellipsis button .

A Warranty Type Codes form is displayed.
Select the line for the Case Type you require and click OK.

Note: The case type always starts at 01 for new claims, and changes for re-submissions, repeat repairs and so on.

You are returned to the General Motors Warranty Claim form with your chosen Case Type set.

Warranty Type Codes Form

This form is displayed when you click the Case type ellipsis button on the General Motors Warranty Claim form. It enables you to set the Case Type.

GRID:

Code: Case Type code

Description: Case Type description

Tip: You can use the General Motors Warranty File Maintenance form to add, delete or amend Case Type codes.