See also:
To amend Warranty claims:
Do one of the following:
Double-click a claim line on the General Motors Warranty Claim Summary Form, or
Click the large, manufacturer logo button on the far right of the General Motors Warranty Claims Form.
The General Motors Warranty Claim form is displayed.
Complete the details, then click OK.
Note: Enter the Trouble code supplied by General Motors. You can do this at any time.
You are returned to either the General Motors Warranty Claims Form or the General Motors Warranty Claim Summary Form, depending on your point of entry. If all details have been correctly entered, the claim will be passed as valid. When all claims being invoiced have been validated, you can invoice the WIP, and a claim is created. Otherwise, error messages are displayed. In that case, return to the General Motors Warranty Claim form, and correct the information.
Note: Before invoicing begins, the vehicle must have a chassis number, and the date registered must be completed.
This form is displayed when you double-click a claim line on the General Motors Warranty Claim Summary form or you click the large, manufacturer logo button on the far right of the General Motors Warranty Claims Form. It displays, or enables you to edit, a warranty claim.
Menu bar and Toolbar:
| Menu | Icon | Description |
|---|---|---|
| File > Exit |  |
Returns you, either to the General Motors Warranty Claims form, or to the General Motors Warranty Claim Summary form, depending on which of those two forms you were in when you invoked this function. If you made changes, you are prompted to save your changes. |
| Edit > Edit causal part |  |
Edit the causal part, and display the parts list |
| Edit > Edit labour lines |  |
Amend the labour lines |
| Edit > Validate claim |  |
If the claim is not valid, reasons are displayed. |
| View > Corrections and rejections |  |
Display the corrections, rejections, and denials, associated with the claim |
| Help > GM warranty form help |  |
Display this help topic in a web browser |
General claim details:
Claim valid: Shows whether the claim is valid
Main dealer code: Dealer number of the company sending the claim to General Motors
Repairing dealer: Dealer number of the repairing dealer when different from the main dealer
Repair order number / sequence: Claim number to be sent to General Motors, and Job number within a claim
Note: The Claim number and Job number are both blank until the claim has been invoiced.
Repair date: Date when the repair was completed, as decided by parameter settings
Product line: Generic code used for the Manufacturer name in each country
VIN: Vehicle chassis number (always 17 characters unless the vehicle is an older model, a non-GM vehicle, or a special code used for parts-only claims)
Warranty start date: Usually determined by the system from the date the vehicle was registered, but you can change it if required
Status code: Always blank when a claim is created, but you can change it according to the returned payment or correction
Return group: Always blank when a claim is created, but you can change it according to the returned payment or correction
Case type: Always starts at 01 for new claims, and changes for re-submissions, repeat repairs and so on
Trouble code: Code corresponding to the reason work was required for this claim. You can select it from the TIS 2000 database at the time the labour line is created, or at this point in the claim procedure.
Note: Letters in trouble codes are capitalized automatically to ensure that the codes are recognized by General Motors.
Mechanical labour rate: Labour rate for normal warranty work, taken from the labour lines
Paint labour rate: Labour rate used for paint claims
Mileage: Mileage on the vehicle (in the case of a parts-only claim, you can set the mileage to the mileage covered by the part itself)
Part details:
Part count: Number of parts on the claim
Causal part: Number of the causal part
Parts value: Total value of the parts
PUSH BUTTON:
Edit parts list: Edits the causal part and displays the GM Warranty Parts List form
Labour operation:
Main labour op: Main operation on the claim
Type of hours: For both Main and Other, the number of hours and whether the rate is for Main labour hours or Supplementary hours
PUSH BUTTON:
Edit labour lines: Edits the labour lines
Net items:
Total amount: Total value of the net items selected in the parts and labour grids
Note: If the net item value is greater than zero, a net item type must be entered.
Net item type: Code and description for net item type. Type the code into the box.
Tip: Clicking the ellipsis
button displays the Warranty Type Codes form from which to select a code and description if you need to search.
Approval code: Free-text box. Enables you to enter a prior approval code or specific code provided by General Motors that relates only to the claim in question
Note: Letters in approval codes are capitalized automatically to ensure that the codes are recognized by General Motors.
Claim referral:
In most cases, this group box is not populated when a claim is sent for the first time. However, you can re-submit rejected claims with text as required by General Motors.
Send referral text with claim: If this check box is selected, you can type in the Referral text box.
Referral text: Used for text required by General Motors when a rejected claim is being re-submitted (limit 200 characters)
Note: If you use the Referral text field, you must also fill in the Send referral to field with the referral name to which this claim must be sent. This is provided on the rejection. It is usually a mailbox name.
Send referral to: Name, provided on the rejection, to which the claim is to be sent (usually a mailbox name)
Invoice values:
These are the total values for this claim. The group box is separated into the individual component values. These values change as the claim is edited, but the total always remains the same.
GRID:
Value of the Main Labour, Other Labour, Parts and Net items components of a claim, together with their combined value
