When you load a vehicle in POS, the normal process is interrupted by the service recall application, either after vehicle details are selected from a search of the Marketing database or after a registration number is entered in the vehicle identity box.
To view or load a campaign:
The system checks the registration and/or the chassis number to see if there is an outstanding recall for the vehicle.
Tip: To select a campaign, either position the cursor in the Load column and single-click the left mouse button or position the cursor anywhere on the campaign and double-click the left mouse button to put a 
in the Load column.
The View Campaign Details form is displayed.
Tip: If you do not want to load the campaign at this stage, click the Ignore button.
The system loads the campaign onto the WIP.
The DAF Trucks Recall Campaigns form is displayed if the system identifies that there is outstanding campaign work when you search for a vehicle in Point-of-Sale. This form shows you any outstanding and previously completed campaign work against a vehicle.
Vehicle
Registration: The vehicle registration number.
Chassis: The chassis number (VIN).
Description: The description entered in the marketing vehicle record.
The Current Tab shows you any outstanding campaign work.
Field Description
Campaign number: The DAF Trucks campaign number.
Description: A description of the campaign.
Start date: The campaign start date.
Expiry date: The date by which you must complete the campaign work.
Note: If the Expiry date field is blank, there is no restriction on the completion date.
Severity: A code that denotes the severity of the recall.
S: The status of the recall.
- C: Completed
- L: Loaded onto the WIP
- O: Outstanding
Load: If you select a campaign, the
Tip: To select a campaign, position the cursor in the Load field and single-click the left mouse button or position the cursor anywhere along the line and double-click the left mouse button.
The Previous tab shows you any campaign work carried out previously.
Field Description
Campaign number: The DAF Trucks campaign number.
Description: A description of the campaign.
Start date: The campaign start date.
Expiry date: The date by which you must complete the campaign work.
Note: If the Expiry date field is blank, there is no restriction on the completion date.
Severity: A code that denotes the severity of the recall.
S: A code that denotes the severity of the recall.
Wipno: The Point-of-Sale Work-in-Progress number.
PUSH BUTTONS
Load: Loads the selected campaign onto the WIP.
Ignore: Allows you to return to the WIP without loading a campaign. The next time you search for the vehicle in POS, the system will display any outstanding campaigns.
Help: Displays help on the current application using the default browser.
View: Allows you to view the campaign in more detail.
The View Campaign Details form allows you to view any items allocated to the campaign. This form is displayed when you click the View button on the DAF Trucks Recall Campaigns form.
Field Descriptions
Campaign: The DAF Trucks campaign number.
Text: A description of the campaign.
Status: The status of the campaign:
- C: Completed
- I: In progress
- O: Outstanding
Severity: A code that denotes the severity of the recall.
Selling dealer: The dealer that sold the vehicle.
Start date: The campaign start date.
Expiry date: The date by which you must complete the campaign work.
Note: If the Expiry date field is blank, there is no restriction on the completion date.
Warranty expiry date: The warranty expiry date supplied by DAF Trucks.
Document ref: A campaign document that gives additional information about the campaigns, this field holds the reference number of the campaign document. Not currently used by DAF Trucks.
Part number: The part number. Not currently used by DAF Trucks, as no parts are supplied on the data.
Description: A description of the RTS code. Not currently used by DAF Trucks, as no parts are supplied on the data.
Qty: The parts quantity. No currently used by DAF Trucks, as no parts are supplied on the data.
Free: The free stock. No currently used by DAF Trucks, as no parts are supplied on the data.
Additional text: Any additional comments about the part. No currently used by DAF Trucks, as no parts are supplied on the data.
PUSH BUTTONS
Continue: Returns you to the DAF Trucks Recall Campaigns Form.
