When you create a claim you are asked to specify a warranty type. You are required to complete additional claim details depending on the claim type that you select.
There are four warranty types:
Vehicle
Free Service
Parts
QB
The Vehicle Warranty form is displayed when you select Vehicle Warranty as the claim type. You must update this form in order to create the claim.
The parts and labour lines allocated to the claim are displayed at the bottom of the form. They may look a little different to the invoice for the following reasons:
Multiple occurrences of the same part are added together
Multiple occurrences of the same labour lines are added together
A labour line with a sublet labour type is suffixed with 99
Non-Volvo parts are totalled as a single sublet labour line. The system uses the first three digits of the first operation code on the WIP, suffixes it with 99, and sets the value to zero. (A non-Volvo part is defined as one that does not exist on the Volvo Master Price file.)
The part causing damage is the first part on the claim
The main labour operation is the first labour operation on the claim.
