During use and setup of the EVA interface to make ESKULAB requests and claim validation or creation, you can get messages from Autoline or the EVA client.
What do you want to do?
During the start of the EVA client via the EVA starter applet, a check on the local (installed) EVA software is done. If the software is not found or needs to be updated, the applet will automatically start the download of the software to the client computer. The progress of the installation is displayed in the EVA Starterapplet form.
After installing the EVA client the VEGA - Choose organisation form is automatically displayed. Select the required organisation and click OK.
The EVA application will open with the Welcome information page.
When you experience problems with the integrated web browser OCX control, you can start the EVA client via the default Internet browser. You can set this via ticking the Use default internet browser to launch EVA application field in the User parameters.
When you use the default Internet browser to launch the EVA application, you must select the Connect to EVA option in the EVA menu of the Point of Sale form after the normal login of the EVA client. The connection of the EVA interface is only then established.
When you click Exit in the Point of Sale form, a message is displayed.
Question: Do you want to close your current EVA session?
Click Yes if you want to close the EVA session.
Note: After closing the connection to EVA, all files in the XML and WORK directory are deleted for this specific Autoline user.
When the EVA client does not respond within the number of seconds that is set up in the parameters, a message is displayed.
Time-out reached: The remote system did not respond within [...] seconds. Do you want to continue waiting for information?
Click Yes to wait again for the time set in the parameters.
When the EVA client is no longer running and you are trying to start an EVA action within Autoline, a message is displayed.
Error: The EVA client is no longer running. Do you want to reconnect to EVA?
In this case, it is possible that the EVA client was terminated or the EVA client HTTP server is stopped. Please make sure that both are still running.
When the EVA HTTP server is restarted successfully, you have to click No and reconnect via the Warranty menu option Connect to EVA.
Click Yes if you want to reconnect to the EVA client by starting the initialisation process.
When you want to start an EVA action within Autoline, you might receive a message as displayed.
Mandatory value missing
Click OK to continue.
Please make sure that you are logged in to Autoline with the right user ID and that you logged on to EVA correctly. You might have to log out and reconnect to EVA.
When you want to connect to EVA via the Imported vehicle details form in Autoline and the EVA client is not running, a message is displayed.
Error: Request not executed. Failed to connect to EVA HTTP server.
Click OK to continue.
Please make sure that you start EVA via the Connect to EVA option in the Warranty menu.
When you want start an EVA action within Autoline, a message can be displayed.
Error: EVA client software detected, but EVA HTTP server is not responding. Unable to execute HTTP request.
Click OK to continue.
The connection could not be made with the given IP address and port number you or your system administrator has to check:
If the status of the EVA client HTTP server is Running.
If the status is not Running, please restart the HTTP server via EVA.
If the IP address and port number of the EVA client comply with the parameters settings in Autoline.
If they do not match the setting in Autoline should be changed.
Note: Whenever in the EVA - User setting form of the EVA client the red text (dynamic configuration is active) is displayed, you have to use the IP and PORTS from file option of the TCP/IP settings in the parameters of Autoline.
Please advice your system administrator.
When you want to start different actions regarding EVA, Autoline can generate the following messages depending on the data in Autoline.
[...]HTTP ERROR: Communication between Autoline and EVA was not successful!
Click OK to continue.
Please contact your system administrator.
When you want connect to EVA via an option in the Warranty menu that connects to EVA and the currently ticked dealer code does not match any dealer code that is stored in Autoline, a message is displayed.
Warning: Expected dealer code in EVA differs from dealer code currently selected in Autoline.
Click Change to automatically change the currently ticked dealer code the expected dealer code.
Click Ignore to use the dealer code that is currently ticked.
If during the check process of the dealer code no dealer codes are found in the parameters of Autoline, a message is displayed.
Warning: No dealer codes are set up within Autoline.
Click OK to continue, the currently ticked dealer code is still used in the connection to EVA.
During the check process of the dealer code, the dealer code as stored in Autoline is matched against the dealer codes of EVA. If no match is made, a message is displayed.
Warning: Autoline dealer code not found in EVA.
Click OK to use the dealer code that is currently ticked.
When select the Check before invoicing option in the Warranty menu and EVA does not receive a damage code from Autoline, a message is displayed.
Validation error: No damage codes have been assigned yet.
Click OK to continue.
Please make sure that at least one damage code is assigned to one of the work order lines.
When you select the VEGA Retail option in the Warranty menu, you might get a message.
RETURN to resume: No claims found.
Click OK to continue.
Please make sure that you first generate a warranty claim for the specific work order.
When you release a claim and no problems were encountered, a message is displayed.
Info: Claim has successfully been transmitted to EVA.
Click OK to continue.
When you release a claim and the update of the claim status in VEGA retail failed, a message is displayed.
Warning: Claim has successfully been transmitted to EVA, but update claim status in VEGA retail failed.
Click OK to continue.
Please advice your Autoline system administrator.
When you release a claim and the validation reported errors, a message is displayed.
Warning: Claim validation reported errors on claim.
Click OK to continue.
Please re-run the Plausibility check in the Vega Retail form and make sure that all errors are solved or confirmed.
When you release a claim a message can be displayed concerning general failure of claim processing.
Warning: Claim processing to EVA failed.
Click OK to continue.
Please make sure that all previous processes ran successfully and entered data is correct.
When you release a claim directly to EVA, you might get this message.
Warning: Unable to update VEGA header record, process cancelled.
Click OK to continue.
Please advice your Autoline system administrator.
When you release a claim directly to EVA, you might get this message.
Warning: Warning returned XML structure not processed correctly.
Click OK to continue.
Please advice your Autoline system administrator.
