The system parameters are used to alter certain aspects of the way the Incident management module operates and to give individual dealers the choice, where necessary, of how to use the system to meet their specific requirements. The system parameters are unique by 'company', so in a multi-company system installation the parameters could vary from one company to another.
Note: As with all system maintenance it is advisable not to alter parameters while other users are logged into the module for that company.
The IM System Parameters form is displayed, when the System parameters option is selected from the IM System Maintenance Menu.
The Incident management - System Parameters form consists of one tab - General - 1
Default menu on WIP: This field enables a default menu code to be used when creating a WIP. Leave blank for none.
Default RTS code: This field enables a default RTS code to be used when creating a WIP. Leave blank for none.
Hide incidents last accessed: This field is a numeric field. Enter the number of days to when you would want to hide closed incidents, if un accessed.
Header retention: This field is a numeric field. Enter the number of days to keep incidents in the main file.
Archive retention: This field is a numeric field. Enter the number of days to keep incident in the archive file.
Customer search order: This field derives the search order, when selecting a customer from a vehicle. Normally this is set to DAS, D Driver, A Aftersales and S Sale.
Edit Incident: Enter the priority, in which users can edit an incident.
Delete Incident: Enter the priority, in which users can delete an incident.
Mandatory fields: When this field is enabled, it will force the following fields to be completed
Credit override priority: Enter the priority, in which users can override the credit limit.
Create event: Enter the priority, in which users can create events.
Edit event: Enter the priority, in which users can edit an event.
Delete event: Enter the priority, in which users can delete an event.
This section allows users to attach an event and incident Statuses, these will default as things happen with an incident.
Event type
WIP allocated to a technician: Click on the 
to select the relevant event to inform the user what needs to be done when a technician is allocated.
Leave blank if a default is not required.
WIP message remotely viewed: This field would normally only be completed if using remote clocking system. Leave blank if a default is not required.
Technician commenced repair: This field would normally only be completed if using remote clocking system. Leave blank if a default is not required.
Travel time ended: This field would normally only be completed if using remote clocking system.
Work completed: Click on the
to select the relevant event to inform the user what needs to be done when the work is completed.
Leave blank if a default is not required.
Job suspended: Click on the
to select the relevant event to inform the user what needs to be done when a job is supspended.
Leave blank if a default is not required.
WIP Estimated: Click on the
to select the relevant event to inform the user what needs to be done when a WIP estimate is completed.
Leave blank if a default is not required.
WIP Invoiced: Click on the
to select the relevant event to inform the user what needs to be done when a a WIP is invoiced and completed.
Leave blank if a default is not required.
Goto status
WIP allocated to a technician: Click on the
to select the relevant incident status to inform the user what status the incident should move to
if a technician is allocated. Leave blank if a default is not required.
WIP message remotely viewed: This field would normally only be completed if using remote clocking system. Leave blank if a default is not required.
Technician commenced repair: This field would normally only be completed if using remote clocking system. Leave blank if a default is not required.
Travel time ended: This field would normally only be completed if using remote clocking system.
Work completed: Click on the
to select the relevant incident status to inform the user what status the incident should move to
when the work is completed. Leave blank if a default is not required.
Job suspended: Click on the
to select the relevant incident status to inform the user what status the incident should move to
when a Job is suspended. Leave blank if a default is not required.
WIP Estimated: Click on the
to select the relevant incident status to inform the user what status the incident should move
to if a WIP estimate is completed. Leave blank if a default is not required.
WIP Invoiced: Click on the
to select the relevant incident status to inform the user what status the incident should move to
when a WIP is invoiced and completed. Leave blank if a default is not required.
