Document Re-printing

If an invoice or credit note needs to be re-printed, perhaps because of a printer problem, it is possible to do this from the WIP making use of the document retrieval facility. If you have printed a document since you accessed Point-of-Sale, you are given the option to print either the last document produced from the WIP or a range of other documents produced from the WIP. You are also given the opportunity to print or fax documents, or display documents on-screen or via the K-Print Viewer.

To reprint a document:

1. Access the Point-of-Sale WIP.

2. From the File menu, select the Re-print option.

   If you have printed a document since you accessed Point-of-Sale, you are prompted to select one of the following options:

   • Last-document
   • Other-documents
   • Resume

3. Do one of the following:

   1. To print the last document produced from the WIP, select the Last-document option.

   2. To print other documents produced from the WIP, select the Other-documents option.

   3. To abandon the reprint and return to the WIP, select the Resume option.

   If the Last-document or Other-documents option is selected, the Document Retrieval form is displayed.

4. If you selected the Other-documents option, select the required Method and Sequence, and click the Find button(s) in the Match group box in order to find the archived record(s).

5. Enter the Message that you want to appear at the top of the re-printed document(s).

6. Select the required Printer from the following options:

   • Archived printer: Re-prints the documents to the printer that was used to print the original document.

   • Current printer: Re-prints the documents to the currently selected printer for the terminal.

   • Other printer: Invokes the standard Change printer utility from which you can select from any of the print devices offered.

7. Select the required Output device from the following options:

   • Printer: Releases the document to the selected printer.

   • Display: Displays the document on-screen. Use the vertical and horizontal scroll bars to view the entire document. This displays only the text printed by the printer, and not any pre-printed aspect of the stationery.

   • KPrint viewer: This option is only applicable to invoices produced using K-Print devices. The K-Print view client is used to display all details produced when the document was originally output.

   • Fax: If the Fax option is enabled, on selection you are prompted to enter the fax number to which the document should be sent, together with the name of the recipient and a brief subject heading before proceeding with the transmission of the document. If the integral fax facility is not present on the system, the Fax option is disabled.

   Depending on which output option is selected, the Process button is renamed to Reprint, Display, KPrint view or Fax.

8. To print/view the document(s), click the Reprint, Display, KPrint view or Fax button according to the selected output device.

Related Topics:

Actioning the WIP

Parts Point-of-Sale Operation

Service Point-of-Sale Operation