Amending a claim

Although you can update claims on the Ford GWE system, it is recommended that you make any changes required on the Autoline system before you transfer them to GWE. This means that an accurate record is held on the Autoline system.

Note: Claims remain on the Autoline system for the length of time specified in the warranty parameters (Purge after).

To amend a claim:

1. From the FORD OPERATIONS menu, select the Warranty menu option.

   The FORD WARRANTY menu is displayed.

2. Select the Claims maintenance option.

   The system prompts you for the POS company number.

3. Select the POS company number to which the claims relate.

   The Warranty claim form is displayed.

4. In the Job number field, enter the job/claim number.

   Tip: Click the Ellipse button [...] to search for a claim by Job/Claim number, WIP number, Batch number, Registration number or Chassis number. This search routine is described in the following steps.

   If you are using the search routine, you are presented with a list of field search options.

5. Select a search option from the list.

   The Search criteria dialog box is displayed prompting you to enter a number from which to start the search.

6. Enter a number from which to start the search and click OK.

   Tip: Alternatively, leave the field at 0 (zero) to display all claims.

   The results are displayed.

7. Select the claim that you want to display.

   The claim details are defaulted into the form.

8. Click the Edit button.

9. Amend the claim details as necessary.

10. When you have completed the amendments, click the Save button.

    You are returned to the FORD WARRANTY Menu.

Related topics:

Transferring claims to GWE