Table of Contents

Introduction

Claim Creation and Submission Process

Set-up

Point-of-Sale

Expenses

Campaigns

Repair record types

Creating a claim

FORD WARRANTY Menu

Claims Maintenance

Warranty claim form

Visit details

Vehicle tab

Repair tab

Labour tab

Parts tab

Expenses tab

System tab

Displaying a claim

Amending a claim

Quickmail

Compose Mesage Form

 Submitting claims to Ford

Transferring claims to Ford GWE

Troubleshooting

Resubmitting a batch

Transferring downloaded claims to the PC

Troubleshooting

Importing claims into Ford GWE

Set-up

Visit Repair Types

Visit repair types form

Repair Record Types

Repair record types form

Autoline Warranty parameters

Warranty parameters form

Ford GWE Import/Export parameters

Ford GWE Application Defaults Tab

Standard RTS Codes

Expense Codes

Campaigns

Lubricants as Parts

Why did we set up lubricants as labour in the first place?

What are the benefits of changing?

Are there any drawbacks?

Index

Glossary

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