Resubmitting claims

If a previous export of claims from Autoline has failed (e.g. a claim submitted to the Ford GWE system is corrupt) or you have omitted to send a batch of claims, a facility is available that allows you to resubmit batches of claims. This routine builds a list of claim batches on the Autoline system available for resubmission, recompiles the selected batch of claims and transfers it to Ford GWE.

To resubmit claims:

1. From the FORD OPERATIONS menu, select the Warranty menu option.

   The FORD WARRANTY menu is displayed.

2. Select the Claims maintenance option.

   The system prompts you for the POS company number.

3. Select the POS company number to which the claims relate.

   The Warranty claim form is displayed.

4. Click the Export button.

   A dialog box is displayed giving you the following options: Create-batch, Resubmit-batch and Transfer-to-GWE.

5. Select the Resubmit-batch option.

   A list of batches currently on the Autoline system is displayed.

6. Select the batch that you want to resubmit and click OK.

   A dialog box is displayed with the following message: Are you sure you wish to resubmit this batch?

7. Click the Yes button.

   The system recompiles all claims contained in the selected batch on the Autoline system and displays a dialog box advising the number of claims ontained in the batch and the batch number.

8. Click the OK button.

   The Confirm input dialog box is displayed with the following message:

   Transfer claims to PC ? Transfer Abort

9. Click the Transfer button.

   Note: If you are transferring claims to floppy diskette, an additional prompt is displayed when you click the Transfer button: Transfer to diskette, with options to Continue or Cancel. Click the Continue button.

   The system starts to transfer the batch file to the PC. A batch filename is created which is a combination of the POS company number and batch number, e.g. 3000074.imp. If the file transfer is successful, the following message is displayed: File transfer to PC - okay

10. Click the OK button.

    You are returned to the list of export options.

    Note: You must now import the batch of claims into the Ford GWE system, update the claims and submit them to Ford.

Related topics:

Importing claims into Ford GWE