This help system, which describes General Motors warranty and payments, assumes you are familiar with standard Point-of-Sale operations.
To create a warranty claim, invoice warranty repair work in Point-of-Sale to a warranty account type of W. Each line must contain a two-character W-code consisting of W (for warranty) followed by a single digit task number (1, 2, 3, and so on) identifying the task to which the line (parts or labour) belongs. In other words, the first failure in the WIP record must have a w-code of W1, the second failure consists of all lines with w-code W2, and so on.
Note: The WIP must always have the Date out field completed. It is used to calculate the age of the claim.
Autoline validates a claim content against rules dictated by GM.
The WIP is pre-validated to ensure it can be made into a claim. The validation fails if there is no vehicle attached to the WIP, if any lines have missing or incomplete wcodes or if the vehicle does not have a valid serial number.
If that stage of validation is passed then you are presented with the generic warranty task list. To edit a job, select it from the list and complete the details on the screen. Mark claim as sent is used when a claim is being re-invoiced but the claim has already been corrected on the GM system.
The warranty interface enables you to enter claim-specific details at any stage prior to invoicing.
Invoice the claim.
A list of warranty failures is displayed.
Click on each one and fill out the detail.
The OK button is enabled.
Click OK.
The invoice is printed and the claim number displayed.
You can create multiple claims from one WIP by invoicing warranty jobs separately. During invoicing, Autoline prompts you to select a category (repair record type) for the work. A claim number is allocated to the WIP and a work item number is assigned to labour lines on the invoice. Each time a job is invoiced from the WIP, a new claim is compiled using the same claim number and the next work item number in sequence.
When you have compiled claims in Point-of-Sale, you can update them in the Manufacturer systems module of Autoline.
