Customer Actuality Report

The DQ Sensor - Calculation program not only writes the results in a separate table, but also writes any relevant information in a duplicate clarification table. This table is the basis for the reports created to aid the analysis.

Warning: DQ Sensor - Calculation runs for Data Uniqueness, Data Completeness and Data Actuality reports. Starting a report for the specific Measurement category that results in processing lots of records will take al long time.

If a valid customers contact date or when no contact is available an edit date lies outside a parameterized time frame, the customer data is considered potentially outdated. The Customer actuality report lists customer records identified as potentially outdated by the DQ Sensor - Calculation.

Customer Actuality Form

This form is displayed when you click CRM > [Company] > Reports & Enquiries > Mercedes-Benz CRM Menu > Customer Actuality. It prints or displays the result of the selection; sorted by surname.

Output type: Select the one of the display or print options required.

Location: Filters the number of customer records based on the selected Location of the list. If no value is entered, all customer records are considered.

Buttons:

OK: Processes the information entered on the form.

Cancel: Returns you to the Mercedes-Benz CRM menu.

Help: Displays this help topic in a web browser.

Schedule: Opens the Timed Operations Schedule form.

Add to batch: Adds the report to a selected report group. With this you can print the report at a later point, perhaps with other batched reports.

Note: The Schedule and Add to batch buttons appears dimmed when the Output type field is set to Display.

The reports are built with the Report generator of Autoline. The facilities of the Report Generator allow you to create your own reports from any combination of the fields on your records.

Tip: When you browse a report in the Internet Explorer (HTML), you might need to use the Refresh button to open the latest version of a report. It is also possible to change the Internet options, to Check for newer version of stored pages: Every visit to the page.